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Update Firmware From PC

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Update Firmware From PC

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

lotusgary

2021-08-05 10:45:34 - last edited 2021-09-13 13:10:02

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Registered: 2021-08-05

Update Firmware From PC

2021-08-05 10:45:34 - last edited 2021-09-13 13:10:02

Model: HS100

Hardware Version: V1

Firmware Version:

ive got several HS100 sockets which say "V2.1" on them and work fine (firmware version 1.5.10)

I've been given a couple of sockets which say "v1.0" on them and I am unable to configure them. The app just hangs on "connecting to smartplug".

I'm wondering if they need the firmware updating, but I cannot do that as the app won't connect to them.

Is there a way to update via a PC?

1 Accepted Solution

lotusgary

LV1

2021-08-12 09:38:20 - last edited 2021-09-13 13:10:02

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Registered: 2021-08-05

Re:Update Firmware From PC-Solution

2021-08-12 09:38:20 - last edited 2021-09-13 13:10:02

It looks like it was because location was turned off in my phone. Worked fine once I turned it on. Would be helpful if the app told you that rather than just hanging

Recommended Solution

2 Reply

Solla-topee

2021-08-11 11:28:59

Posts: 13704

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Re:Update Firmware From PC

2021-08-11 11:28:59

@lotusgary Hello,

If app hangs on "connecting to smart plug", make sure phone is connected to the default SSID ' TP-LINK__XXXX' in set up process or device could not be found by Kasa APP. This default SSID has no Internet and it will disappear after device is installed successfully.

Turn off VPN settings on your phone
Manually Connect to TPLINK _ Smart XXX SSID when the app guides to connect to smart Wi-Fi, and go back to Kasa app

iOS: Go to the Settings page, click on the Wi-Fi option to connect to the Kasa Cam’s Wi-Fi manually.

Android: Go to the Settings page to connect to the Kasa Cam’s Wi-Fi network. Once it’s connected, please go back to the Kasa app and click on "Try Again".)

for IOS14 and above, enable Local network Permission for Kasa app

https://www.tp-link.com/support/faq/2937/

Try a different phone
reset smart plug with the FAQ and add plug again:https://www.tp-link.com/support/faq/2648/

May I know the model and OS of your phone, did HS100 V1 work fine before, thanks.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

lotusgary

LV1

2021-08-12 09:38:20 - last edited 2021-09-13 13:10:02

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2021-08-05

Re:Update Firmware From PC-Solution

2021-08-12 09:38:20 - last edited 2021-09-13 13:10:02

It looks like it was because location was turned off in my phone. Worked fine once I turned it on. Would be helpful if the app told you that rather than just hanging

Update Firmware From PC

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