Solution Kasa devices reboot randomly
Updated 5/13 : added beta for HS100 (EU)V4
This Article Applies to:
HS103, HS210, HS220, HS200, KP303, KP400,KP105,KL110,KL130,HS300
Some customers may find that some of their Kasa devices would randomly auto-reboot (randomly goes off and quickly back on in a sec). This article aims to guide you to get this resolved.
Issue Description/Phenomenon
How to determine whether a Kasa device is encountering an auto-reboot, check the below phenomenon:
1) Kasa Device’s LED lights status. When a Kasa plug auto-reboot, the LED light will turn off and then turn on quickly. For a Kasa switch, the Wi-Fi indicator will light up quickly, change to be flashing green, then solid green, then turn off finally. For a Kasa bulb, it will flicker quickly.
2) Electrical appliances connected to Kasa devices. For example, when a Kasa plug auto reboots, the equipment connected to the plug will suddenly lose power and resume immediately. When a Kasa switch auto reboots, the bulb/lamp connected to the switch will suddenly dim or flicker.
Available Solutions
The developer has provided some beta firmware for certain Kasa models to resolve the auto-reboot, upgrade the firmware of the problematic Kasa devices to this version, monitor a few more days, and check if the auto-reboot is gone
Below models got fixed on the official firmware:
HS300(US)_V1/V1.8 : Fixed on firmware 1.0.20 and later firmware
HS100_V4(US/UK) : Fixed on firmware 1.1.4 and later firmware
HS220(US)_V2: Fixed on firmware 1.0.8 and later firmware. ( HS220 US V2 Beta https://static.tp-link.com/beta/2021/202104/20210407/Upgrade_Instruction_HS220_V2_fix_auto_reboot_issue 0407.zip )
( If HS220 can't be factory reset in a reboot, try turning off the Wi-Fi router that the switch was connected to. Shared in post HS220 Rebooting solved by @dhigby )
KL110/KL130_V2 : Fixed on firmware 1.0.11 and later firmware.
KP105 (UK/UK)_1.0 : Fixed on firmware 1.0.5 (EU) and later firmware; Fixed on firmware 1.10.7(UK) and later firmware
HS103(US)_V3: Fixed on firmware 1.0.4 and later firmware.
HS210(US)_V2: Fixed on firmware 1.1.5 and later firmware.
HS220(US)_V2: Fixed on firmware 1.0.8 and later firmware.
HS200(US)_V4: Fixed on firmware 1.1.5 and later firmware.
KP303(US)_V1/KP303(UK)_V1/KP303(AU)_V1: Fixed on firmware 1.0.11(US), 1.0.5(UK), 1.0.4(AU) and later firmware.
KP400(US)_V2: Fixed on firmware 1.0.7 and later firmware.
Note:
1) There is a Word document in the folder providing detailed instructions to upgrade the Kasa firmware.
2) Please save the downloaded file to the desktop, unzip and open it on the desktop.
3) Please use a Windows computer whenever possible.
Troubleshooting Tips
Step 1
Check and ensure both the Kasa device's firmware and the Kasa app version are up-to-date. If not, update first.
Step 2
Factory reset the Kasa device by pressing the Reset button for 10 secs, keep it in the factory default state and observe whether it will reboot or not.
Step 3
Create a new isolated network on your home network and only let Kasa devices connect to this network.
* About isolated network:
1. If your router supports "Guest Network", please turn on "Guest Network" and you can take it as an isolated network.
2. If your network devices support setting “multi SSID” or “VLAN”, please create a new multi SSID/VLAN, and only let the Kasa devices connect to it. It will isolate Kasa devices too.
3. If you have an old router, please connect the old router behind the main router. Assign the new router a different set of IP addresses (like 10.0.10.1) and then assign some smart plugs and switches to the new router.
Note: Do not connect your phone or other Wi-Fi devices to that Guest Wi-Fi/ isolated network that the Kasa devices are connected to, check first if the auto-reboot problem stops or not. As certain device may cause the Kasa device to reboot.
If the issue is gone after you created an isolated network, you could then connect mobile phone and other Wi-Fi devices gradually to see if any device will trigger this reboot issue.
Step 4
If you’re using a Mesh network, try to disable the "fast roaming" and "beam forming" on the mesh devices.
Step5. If you use other third party APP to control smart home devices, temporary unlink them and see if that stops the reboot behavior
Shared by @MarqueIV on #17 of this thread for Alexa users, check if Alexa> Hunches > Set up automatic actions settings, temporarily turn that off
If the troubleshooting tips and the beta firmware still don’t resolve the auto-reboot issue, report back by submitting a diagnostic via email with the subject ‘TP-Link Community- [Forum ID 262328] Kasa devices reboot randomly’, or leave a reply on this thread. In either case, be sure to provide the following information:
- Model of router, and network topology/layout:
e.g. Router model archer C7 <wireless>HS110 V2
- Do you use any third party app or software to control HS100 like Home Bridge, Home Assistant etc.
- What are the other devices that in your home network, like TV model -, Win10 Laptop etc.
- The frequency of the auto-reboot:
- Do you have other Kasa devices that can work properly without an auto-reboot in the same local network?
- Mac address of the kasa device( please share Mac address by private message)
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2022 here we go with this tihs still.
I have these HS110 that power cycle (<1 sec) sometimes; user joining a home in Google Home, HS110 changing or fixing WLAN settings (not always, no pattern), reconnecting Kasa in Google Home and of course sometimes just on random.
I have had these for more than a year and together with your non-existing support on your Tapo webcams as well I could not be closer to never dealing with you again.
But let's see if this actually gets a response, that would be a surprise at least seeing nothing has improved in this thread in forever...
Should someone have to explain to your engineers why extremely rapid power cycling is bad for, say, a bunch of NAS units...?
There is no firmware update, and I don't even think that there's ever been any since I bought them.
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The TP400 installer does not work - it does not detect my device. I had to use the HS220 updater and manually copy the KP400 firmware.bin file and also update the json inside the HS220 folder to make it work. Hopefully this stops the flashing because it's incredibly annoying.
I used to trust TP Link but after the flashing lights and issues with my mesh wifi, I think I am going to stop using this brand.
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Hello @ZaInT
Thank you for your feedback, may I know did you try the suggestion like
1)factory reset tapo plug and monitor of the reboot happen in factory default state
2) try to connect the plug to the a guest Wi-Fi network
Can you please help collect the information here:
- Model of router, and network topology/layout:
e.g. Router model archer C7 <wireless>HS110 V2
- Do you use any third party app or software to control HS100 like Home Bridge, Home Assistant etc.
- What are the other devices that in your home network, like TV model xx, Win10 Laptop etc.
- The frequency of the auto-reboot:
- Are there other Kasa devices that can work properly without an auto-reboot in the same local network?
- Mac address of the kasa device( please share Mac address by private message)
Thank you
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@torsoreaper KP400 US V2 upgrade tool is the same version as the HS220's. If the upgrade tool does not find the device, please temporarily Windows firewall or security software and see the device could be found. thank you for your feedback, we will keep an eye on similar feedback.
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@Solla-topee I have some new information. In my particular case of devices randomly rebooting, I found out the issue was caused by Alexa, and not TP-Link.
Specifically Alexa has a new feature called 'Hunches' in where the system has a 'hunch' you meant to do something, like turn a light off, dim a light, etc. I stumbled across this accidentally while digging through the Alexa App looking for something else.
Of interest, there was a log showing all the 'hunches' Alexa had and the actions they took, and sure enough, there was a log entry appearing around the time of the odd reboot events I was seeing.
After disabling the hunches feature (agian, from within the Alexa app's settings) I no longer have any rebooting or dimming issues.
This is pretty frustrating because it means the issue wasn't with TP-Link at all, and instead was Amazon not being clear they were enabling something that would automatically mess with your home network. Lots of time and effort wasted from something that was supposed to make your life easier, but clearly didn't.
So... if you too are having a rebooting issue, check your Alexa App's settings for the Hunches feature and see if that's what you're seeing too. If so, disable it and see if it fixes your issue like it did me. Almost a week now with no issue since I disabled them.
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Thank you for sharing your findings here in forum!
For users who use Alexa, to help isolate the issue, it is recommend to turn off Alexa 'Hunches' feature, it could be related to Hunches> automatic actions.Here is a guide found online:
https://www.amazon.com/gp/help/customer/display.html?nodeId=G63YSH7WU32D9GW9
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I also have an update to share...
I discovered back in December that my Omada Controller had accidentally set my 2.4 GHz channel width to 40 MHz on my homelab EAP245 v3 APs (previously they were set to 20 MHz).
After changing the channel width back to 20 MHz on the 2.4GHz band, the random reboots / disconnects I experienced in the past have not come back (fingers crossed).
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@Solla-topee I'm new to the TPLink smartplug range and today configured my first KP105 for use with my 3d printer, but its power cycling every 30-60 secs so I can't use it until resolved. I've followed the info in the threads and the device is on the latest firmware (1.07) as it updated the first time I connected to it with the kasa app.
I have connected it as the single device to a temporary guest 2.4g network on my sky router that has auto channel select, 20Mhz bandwidth WPA2-PSK (AES). In the LAN IP settings I gven the device a fixed IP address (which I can see it is using). The power cycling happens even with a simple lamp load. The led is solid green until power is lost, at which point the led goes off (not orange so not a WIFI drop issue). As soon as the light comes back, teh lamp lights and TPLink led flashes green for less than a second before going solid green again.
Having proven that the issue happens on the isolated network I've renamed the wifi network back to my normal 2.4G (so that other devices in the house not on 5G could reconnect) and reconfigured the KP105 via kasa app to use the normal network. Now its back on the local network I have looked in my Alexa app and it knows the TPLink device exists (it prompts me to add it but I havent). I have looked in Alexa for the 'hunches' option but its not there (I'm in UK so maybe not an option?).
I have no other 'smart home' controllers in the network
I have also emailed the support team but added more info in the above. According to the screenshot from the main.exe update routine the current firmware is 1.0.7 build 210506 rel 153510. hardware is v1.0
Any help appreciated as do need a smartplug that supports kasa in order to use my raspberry pi/octoprint plugin at the end of a print. My other alexa controlled plugs are not kasa controllable unfortunately.
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Hello @SuffolkD
Try a different power socket for that KP105.
- If factory reset KP105 plug and leave it in factory default state (flashing blue) does power cycling stop?
- to isolate the issue, try to connect KP105 to a mobile hotspot spot Wi-Fi and see if reboot stops?
If reboot still happens in one of the above situations,it could be a faulty plug, try to contact retailer or local support to check warranty.
If the reboot stops, plug could be affected by certain device/APPs in your network, how many plugs do you have, do you have other KP105 which works fine in the same network?
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Thanks will try that after work. I only have the one KP105 but have already tried it in different sockets (not extension leads). I realised overnight that my sky hub router doesn't isolate the wifi networks. there is no option for isolated guest network, so even though I renamed the 2.4G SSID, once the app and KP105 had connected to it it would be seen by the other devices that are on the 5G network - these are only a couple of oneplus Nord phones, Windows 11 PC, Ring doorbell and SkyQ box and mini. I bought it BNIB but from an ebay auction seller whose proceeds go to charity (stock in local argos etc was zero) so I'd rather resolve than return if possible. I'll try my mobile hotspot. With the KP105 fctory defaulted and not connected to the app it still had the issue (from memory, will confirm later)
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