C310 Rebooting on Night Vision with extension cable
Hello to all people to TPLink community.
I have a serious problem with my C310. Let me analyze it.
I bought camera 1 month ago to set it up to a small alleyway outside my doorstep, before do that i connect camera to my home network by wifi, check if camera working properly..
I saw an available upgrade to the firmware of camera, so i start it. after some minutes was completed, but for some reasons i was not sure that everything was ok with the upgrade.
Camera working perfect, so next day i was ready to install it, because the place i want to set it up was far away from electricity i decide to buy an extension cable for the power, 15 metres long together with the 3 metres from adaptor was 18 metres, i set it up the whole system and everything was working fine.... Until night came and i realize that camera rebooting all the time, i did factory reset without results. so i bring camera inside home next day, i use the adaptor with 3 metres cable in a dark room to check what is going on. and for a big suprise camera working fine !!!! No problems with day vision and night vision. so i decide to buy an aftermarket adaptor with 4A output because the problem seems to be that 18 metres of cable was not giving enough power for camera for night vision. so i try again, connect new adaptor (4A) with the 15 metres extension cable and for one more time camera in a dark room with the new adaptor (4A) was rebooting on night vision !!!!
So i want your opinion.
Does this happened to anyone else?
Why even the aftermarket adaptor with 4A cant give enough power for night vision in camera?
Do you believe that something go terrible wrong with the upgrade of the firmware?
The only solution i can see now is to move electricity close to the place i want to set up camera, but first i want some answers and thoughts from the community
(P.S. i will add some pics for you).
AFTERMARKET ADAPTOR 4A
15 METRES EXTENSION CABLE (MIND THE PLASTIC CANAL IS FOR RAIN PROTECTION)
MY C310 CAMERA
Thank you for the time you will spend to ready my thread
Sorry if i did something wrong with my thread
BEST REGARDS
KOSTAS
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Hi guys, any feedback to my update please? Thank you
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@Marek15 Try another adaptor with 12V my friend. this is what im using and works
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Hello Kostas,
I've tried the adaptor 12V / 3A --> problem resolved ; no reboots during night vision.
Thank you for your help and support.
Take care, stay healthy,
Best regards,
Marek
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@Neilpm Hi,
yes, it should be the mentioned extension cable. please check the attachment with picture of my cable
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@Neilpm any extension cable will do the job. All you need is an adaptor with 12V 2A or 3A.
Greetings
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Being electrically biased I would like to offer my opinion on this.
The longer a cable is the more resistance there is in the cable. This means that no matter what the amps output the transformer supplies the voltage drop will be proportionate to the current that the camera is actually drawing.
If the transformer supplies 12v you may only be seeing 11.5v at the camera in day use. In night mode the leds will be drawing extra current and the voltage may drop even further to say 11v and cause the camera to reboot. This may happen every time motion detection is detected or continuously on 24hr mode.
The only cure without moving the mains outlet closer to the camera is either a shorter cable of same size copper conductors or larger conductors resulting in lower resistance and less voltage drop. I use a mains extension cable and plug the power supply into that.
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