@Solla-topee - I have checked with my bank and none of the reasons listed apply. I keep getting a "something went wrong" message when trying to set up a payment method.

  @Solla-topee 

not reason for my debit card to be declined, was the same card I've always used for Kasa care. Then tried credit card. Also declined. There is no problem with either card. 

  @Solla-topee Nothing wrong with credit card, will not accept discover card?  Bank indicates there is no problem at their end

Solla-topee wrote

Card transactions may be declined by the bank for a number of reasons.
We encourage you to contact the bank issuing your credit card in order to investigate and resolve the issue.

Here are some possible declined reasons:

 

1. The issuing bank has a temporary hold on the card
This message is a default bank-generated error regarding your credit card. It can relate to a number of issues including Internet and/or overseas purchasing restrictions on your card, incorrect card info or insufficient funds, etc. 

 

2. Insufficient funds or credit limit exceeded

 

3. Incorrect card Info or incorrect billing info

Please double check your card information and billing info to ensure it’s correct.

 

4. Unstable Internet connection or processing error
Please try again later.

 

5. Overseas purchasing restrictions on your card. 
It is suggested to check with the bank if the card is authorized to be used in Hong Kong or cross-border transaction (Our account is in Hong Kong)

 

6. An expired or deactivated credit card
Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.
 

7. A two-step validation is required
Please check with the bank if a second verification must be required when payment is made. Please try turn off the 3D secure feature for the card to give it a try.

 

Still acting up? Let us know by responding to this topic, please try to describe the symptoms in as much detail as possible.

  @Solla-topee the fees go to an account in China and the government has mandated that transactions be denied unless issuer specifically requests the transaction not be blocked. That information comes directly from my bank. With that information I decided not to subscribe to a service that the Chinese may have access to and went with installed SD cards for storage.

Solla-topee wrote

Card transactions may be declined by the bank for a number of reasons.
We encourage you to contact the bank issuing your credit card in order to investigate and resolve the issue.

Here are some possible declined reasons:

 

1. The issuing bank has a temporary hold on the card
This message is a default bank-generated error regarding your credit card. It can relate to a number of issues including Internet and/or overseas purchasing restrictions on your card, incorrect card info or insufficient funds, etc 

 

2. Insufficient funds or credit limit exceeded

 

3. Incorrect card Info or incorrect billing info

Please double check your card information and billing info to ensure it’s correct.

 

4. Unstable Internet connection or processing error
Please try again later.

 

5. Overseas purchasing restrictions on your card. 
It is suggested to check with the bank if the card is authorized to be used in Hong Kong or cross-border transaction  (Our account is in Hong Kong)

 

6. An expired or deactivated credit card
Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.
 

7. A two-step validation is required
Please check with the bank if a second verification must be required when payment is made. Please try turn off the 3D secure feature for the card to give it a try.

 

Still acting up? Let us know by responding to this topic, please try to describe the symptoms in as much detail as possible.

  @Solla-topee 

I'm sorry to hear that you're experiencing issues using your card for Kasa care. If both your debit and credit card are being declined, it's possible that there could be an issue with the payment processing system on Kasa's end or with your bank's authorization process.

  @Solla-topee 

  @omferland for some reason the email showing payment declined had an old credit card number. There has been a Kasa payment made with the correct credit card number on 1/1/24. I had also seen on my Kasa account that my next payment is due March 1,2024. It looks like my account may have been hacked