Hs110 smart plug

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Hs110 smart plug

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Hs110 smart plug

Norc1

2021-02-21 15:23:40

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Registered: 2021-02-21

Hs110 smart plug

2021-02-21 15:23:40

Model: HS110

Hardware Version:

Firmware Version:

I am trying to put on remote control but comes up with cloud error, any ideas

1 Reply

Solla-topee

2021-02-23 02:03:36

Posts: 13668

Helpful: 2363

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Registered: 2020-05-19

Re:Hs110 smart plug

2021-02-23 02:03:36

@Norc1

If you met Cloud Error when enable “ remote control” most of time Modem/ router has a firewall which affect the cloud service, you could try below to troubleshoot:

https://www.tp-link.com/support/faq/2243/

1. Turn off the firewall on the modem and router and then reboot it.

2. Change the DNS server of the modem/router to 8.8.8.8 and 8.8.4.4.

3. factory reset smart plug by pressing the “ gear/ settings” button for 10 secs and set up on Kasa app again

If still not resolved, may I know the MAC address of your smart plug?

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Hs110 smart plug

Hs110 smart plug

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