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bound to another account

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bound to another account

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Neil.iom

2021-02-03 18:34:44 - last edited 2021-02-09 23:44:20

Posts: 4

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2021-02-03

bound to another account

2021-02-03 18:34:44 - last edited 2021-02-09 23:44:20

Model: HS100

Hardware Version: V1

Firmware Version: 1.2.6

TP-Link error

I have been given 4 used smart plugs. I have set up 3 of them on my smartphone with no problem but the 4th is giving a notice that it is (local only). There is is an error message: (It’s bound to another account)

I have followed the guidance to hard reset the device as per UG/QIG and it will not reset. Please can you help me?

(If the issue persists, please contact TP-Link support with the MAC address of the device on the Kasa app.)

Regards Neil Isle of Man

Device Info

Time Zone GB

Location Last Synced on 03/02/2021 15:46

Device Time. 03/02/2021 15:50

NETWORK INFO.

Wi-Fi Network. FRITZ!Box 7490

DEVICE INFO

Model HS100

Hardware Version 1.0

Firmware Version 1.2.6

MAC Address. B0:4E:26:4F:71:F7

2 Accepted Solutions

TP-Link

2021-02-05 03:01:16 - last edited 2021-02-09 23:44:20

Posts: 6831

Helpful: 2995

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:bound to another account-Solution

2021-02-05 03:01:16 - last edited 2021-02-09 23:44:20

@Neil.iom

Hi, thank you very much for your time and patience.

We would help you unbind the MAC address from the previous email and please have a check of your message box.

Thanks a lot.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

Recommended Solution

Neil.iom

LV1

2021-02-09 23:46:39 - last edited 2021-02-09 23:47:02

Posts: 4

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Registered: 2021-02-03

Re:bound to another account-Solution

2021-02-09 23:46:39 - last edited 2021-02-09 23:47:02

please unbind the MAC address from the previous email user neil.iom@gmail.com

Recommended Solution

3 Reply

TP-Link

2021-02-05 03:01:16 - last edited 2021-02-09 23:44:20

Posts: 6831

Helpful: 2995

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:bound to another account-Solution

2021-02-05 03:01:16 - last edited 2021-02-09 23:44:20

@Neil.iom

Hi, thank you very much for your time and patience.

We would help you unbind the MAC address from the previous email and please have a check of your message box.

Thanks a lot.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

Recommended Solution

Neil.iom

LV1

2021-02-09 23:46:39 - last edited 2021-02-09 23:47:02

Posts: 4

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2021-02-03

Re:bound to another account-Solution

2021-02-09 23:46:39 - last edited 2021-02-09 23:47:02

please unbind the MAC address from the previous email user neil.iom@gmail.com

Recommended Solution

Neil.iom

LV1

2021-02-12 20:19:32

Posts: 4

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2021-02-03

Re:bound to another account

2021-02-12 20:19:32

@TP-Link

Please can you help to unbind the MAC address on my HS100 from the other email account and reassign it to my account.

I have deleted, reset, and re added this device several times, nothing seems to work.

I have checked my message box, I have received no response, but I wait patiently.

Regards Neil Isle of Man.

bound to another account

bound to another account

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