3
Votes

Tapo C310 video watermark

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1567...
 
3
Votes

Tapo C310 video watermark

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
104 Reply
Re:Tapo C310 video watermark
2021-05-13 11:22:34 - last edited 2022-02-25 08:56:11

@Martin-Wu 

perhaps the watermark is getting in the way!

#53
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Re:Tapo C310 video watermark
2021-05-13 11:25:09 - last edited 2022-02-25 08:56:11

@Paul-1964 

 

that's exactly what i mean.

 

i placed the camera on a spot where the focus was too much on a part of the wall.

the camera was not detection motion at all.

 

I replaced the camera, the problem was gone.

Then the watermark came, and the problem was particinally back.

Cameras: Tapo C100 | Tapo C200 | Tapo C310 | Tapo C320WS SmartPlugs: Tapo P100 | Tapo P115 LightBulbs: Tapo L530E | Tapo L630
#54
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Re:Tapo C310 video watermark
2021-05-13 13:14:59 - last edited 2022-02-25 08:56:11

Pretty good cameras, but I've stopped recommending them since the watermark appeared. I'm also not buying more for my network.

#55
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Re:Tapo C310 video watermark
2021-05-13 15:22:18 - last edited 2022-02-25 08:56:11

I've left a review on Amazon warning potential new customers, unfortunatly is not easy to find amongst the other reviews.  Perhaps if others did the same it may help.

 

It's such a shame as I'm very impressed with the camera (c200) and would have highly recommended it.

#56
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Re:Tapo C310 video watermark
2021-05-13 15:29:54 - last edited 2022-02-25 08:56:11

@Paul-1964 

for the C200 it looks fixed.

with the last firmware and alst version of the APP (v2.3.33)

there you can toggle the logo.

 

for the C310 there comes hopefully a fix soon!

Cameras: Tapo C100 | Tapo C200 | Tapo C310 | Tapo C320WS SmartPlugs: Tapo P100 | Tapo P115 LightBulbs: Tapo L530E | Tapo L630
#57
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Re:Tapo C310 video watermark
2021-05-13 15:35:36 - last edited 2022-02-25 08:56:11

@Martin-Wu 

 

Thanks!

 

I've just looked and the option is there and I've removed the logo.  They could have mentioned it on the release notes!

 

Hopefully they will leave the logo off as a default so as not ti upset new users, I really can't see any use for it.

 

Hope it solves your detection zone problems too.

#58
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Re:Tapo C310 video watermark
2021-05-13 15:37:12 - last edited 2022-02-25 08:56:11

@Paul-1964 

 

good to hear you've found the option.

 

i'm now hoping the c310 get soon an update too

Cameras: Tapo C100 | Tapo C200 | Tapo C310 | Tapo C320WS SmartPlugs: Tapo P100 | Tapo P115 LightBulbs: Tapo L530E | Tapo L630
#59
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Re:Tapo C310 video watermark
2021-05-13 15:53:03 - last edited 2022-02-25 08:56:11

@Martin-Wu 

 

I don't see why not, they seem to have acknowledged the logo is not what people want.

 

A few points I've noticed to help otheres.

  • I'd left my other camera on the older (non logo pre 1.1.7) firmware, and noticed I couldn't get into the display settings with the lastest version of the app.
  • After updating this camera to firmware 1.1.8, I could get to the display settings but the new "display logo" option was not there.  Restarting the app and trying again showed the option.

 

I really hope this is the end of the logo, and we don't get the logo forced on us again.  I'm going to wait a while before purchasing more cameras.  I'll also be holding back on firmware updates in case the logo is reintroduced - not good when some of the updates could be for security vunerabilities.

 

Theres a good lesson here for TP link around loosing customers trust, this mistake can only have cost them customers.

#60
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Re:Tapo C310 video watermark
2021-05-27 06:26:44 - last edited 2022-02-25 08:56:11

Just to bump this thread - any news about the FW release for C310?

#61
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Re:Tapo C310 video watermark
2021-05-27 07:12:17 - last edited 2022-02-25 08:56:11

@timelapser return the product to the shop and ask them to waste time to put it to work as the box describes (no logo). take your money in return. ask the shop for another cam (with no logo). wait until they waste more time checking and booting the new cam. take it and pay. say good bye and hope to not to come back again because the cam suddenly updated, and there is no way to set off the logo display, and needs again be checked at the shop, a refund, a test for a new one again... and an infinite loop thanks to this way to proceed. 

 

 

 

 

#62
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