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Hi , I have bought 2 pcs tapo c200 at shopee last week, 1 is good connected but another one keep showing red light and disconnected . I have contact the seller for this issues but they say need to contact your service center.
Good day,
Thank you very much for your time and patience.
May I know where are you located?
What is the model number of your home router?
Would reboot the camera temporarily recover the connection?
Are you able to swap the location of the two cameras to see if it is always the same camera which has the instability issue?
Have you tried to factory reset this camera, then move it much closer to the router and set it up again?
Thanks a lot.
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