@K_changsterHi, same issue here on a iPhone 11 Pro Max after iOS 14.01 update. I have no sound on recorded videos but live streaming work fine.

please advice

thanks 

@Gooseman 

I'm using kc100 & kc120.

@K_changster 

Good day.

Is your husband's phone also on IOS 14.01, but with no problem?

and Did both KC100 and KC120 have the same issue?

By the way, have you tried to reset the camera once to see if the issue still existed?

And we have already reported these feedback to our senior engineers and they are working one it.

Please wait for a while for the good news.

and if anyone who had the same issue, please feel free to post here so that we could get more details;

Thank you very much for your time and patience.

@Brook Hi same issue here on my KC200 The app on my iPhone XS after IOS 14.01 update has no sound on recorded videos but streaming works fine. Many Thanks

@K_changster 

I have the same issue! I have tried resetting the cameras, deleting the app...ect. Hopefully they fix it soon! 

@JennMar000 

Good day.

Sorry for the delay.

Thank you very much for your kind feedback.

We have been aware of the issue that the clips recorded in the app have no sound when you try to play it online.

We are working on it and will release a solution as soon as we can.

Really sorry for the inconvenience.

Thank you for your understanding and patience.

 Have a nice day!