This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Tapo C200 Camera Stops Live feed to ask if I want to keep viewing!
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello,
I'm using the Tapo C200 Camera to monitor my baby while she is sleeping. I'm using the app to view but every 5-10 mins of view time the feed stops and app asks the question below:
"you have viewed the live video for 10 minutes without any operation, continue viewing?"
This is so frustrating because the whole idea of having this camera is watching my baby from my room at night while we sleep and hear her cry when she gets up. This way it is useless as it needs our action to keep showing the live feed.
Please help me how to solve this, I don't want to invest in another device
Hello everyone,
If you could not stream Tapo camera continuously, please read this FAQ that helps explain the situation:
Why can't I view the live stream of the Tapo camera continuously?
To stream Tapo camera in Tapo APP continuously, make sure your mobile devices are connected to home Wi-Fi /under local network.
When the phone is watching live view remotely, ' Tap to continue' warning may pop up around 2~5 mins.
If your device is under local Wi-Fi but still prompts Tap to continue to message, try to troubleshoot as steps here:
STEP1: Make sure you have turned off Mobile data on phone, and phones are connected to Home Wi-Fi
NOTE that if one of the phone is using mobile data or non-local Wi-Fi at that time, that may trigger the warning
STEP2: Turn off AP isolation and lower or turn off firewall on host router
STEP3: For IOS 14 devices, allow 'Local Network' permission for Tapo app on IOS devices.
https://www.tp-link.com/support/faq/293
STEP4: Ensure Tapo APP and camera firmware is up-to-date.
If your mobile device is connected to local Wi-Fi but still has warning, please Start a New thread with information here , we could look into it further:
1> Troubleshooting steps you've tried and the results
2> Model of router & network topology, e.g.: Archer C7 router <wireless>Tapo C200
3> Tapo APP version, model and Mac address of your camera (please share MAC address to us via private message), model of your phone and its Android or IOS version
Pic : enable Local Network for Tapo APP on iPhone
Hello everyone,
If you could not stream Tapo camera continuously, please read this FAQ that helps explain the situation:
Why can't I view the live stream of the Tapo camera continuously?
To stream Tapo camera in Tapo APP continuously, make sure your mobile devices are connected to home Wi-Fi /under local network.
When the phone is watching live view remotely, ' Tap to continue' warning may pop up around 2~5 mins.
If your device is under local Wi-Fi but still prompts Tap to continue to message, try to troubleshoot as steps here:
STEP1: Make sure you have turned off Mobile data on phone, and phones are connected to Home Wi-Fi
NOTE that if one of the phone is using mobile data or non-local Wi-Fi at that time, that may trigger the warning
STEP2: Turn off AP isolation and lower or turn off firewall on host router
STEP3: For IOS 14 devices, allow 'Local Network' permission for Tapo app on IOS devices.
https://www.tp-link.com/support/faq/293
STEP4: Ensure Tapo APP and camera firmware is up-to-date.
If your mobile device is connected to local Wi-Fi but still has warning, please Start a New thread with information here , we could look into it further:
1> Troubleshooting steps you've tried and the results
2> Model of router & network topology, e.g.: Archer C7 router <wireless>Tapo C200
3> Tapo APP version, model and Mac address of your camera (please share MAC address to us via private message), model of your phone and its Android or IOS version
Pic : enable Local Network for Tapo APP on iPhone
