@ricccec 

Hello,

Basically, if there are motion detection clips saved in the SD card, that means the motion was triggered successfully, please check below and we will try to fix it:

1. Check if there is any message in the Message Center on your Tapo app. If there is, that means the Notification from the TP-Link cloud server should be working, it is suggested to check the Notification settings for the Tapo app on your phone.

2. Please tell us what is the exact date and time that you cannot receive the notifications, then we will ask the related department to investigate.

Thanks.

@Brook 

I have the same problem. On 01/12/2021 I received the last message from the camera through the message center on Tapo app.
I rebooted the camera and made a new setup, but the problem remains. The motion detector works well and is recording on the SD card.

Model: C200
Type: SMART.IPCAMERA;
HW: 1.0
FW: 1.0.17 Build 201111 Rel.74534n(4555) 

APP Version: 2.2.38
Mobile OS Version: ios14.4
Mobile Type: iPhone13,3

Thanks,

Norio

@TP-Link 

Hello,

For troubleshooting, can you check if the motion detection is triggered first?
1. You could enable the alarm in the motion detection settings of the camera, or check the corresponding recording to verify that.

I enabled the alarm. The camera sends the light and sound signals and records the event on the SD card.

2. Please go to the Activity/Message center on the APP and check if there is a corresponding event as well.
The event is not being recorded in the Activity/Message center on the APP.

At the same time,

Also, please make sure you have turn on the two notification on-off switches:
1. In the Camera settings-> Detection & Alerts -> Notifications -> turn on the notification and make sure it is always sending.
The notification is configured to always send.

2. On the APP, please go to ->Me -> Notifications -> Camera Detection Messages ->turn on the switch
The camera detection messages is configured to on.

Thanks,

NorioEto

@Brook 

I read the topic

An observation...

In android, when I block notifications for tapo app because I don`t need the phone to noyify but if I want to receive notification messages in the app.

Then in the tapo spp configuration application a detection is entered, a sugestion window to activate notification appears. 

Here`s the problem: if I press the button, the notification of receiving messages is disabled. And...I don`t realize it because that`s in another menu. Then no more detection messages are received.

Then I have to go to notifications again, find the name of my camera and activate it again.

Thxs

I'm having the same issue no notifications on iPhone 11 reset camera 5 times and checked all settings must be the app or firmware issues 

@Lilpaper 

I also have the same problem with my two cameras. It appears to have started after the App update in early January. I was hoping the the last update will fix the problem but it has not. The tech support team asked me to send the camera's for replacement. I don't believe it will fix the problem. On the App Store there is a report with the same problem and the camera replacement did not solve it. We need a solution which is probably in the App. 

@TP-Link , I have the same issue.

On  last november I changed my mobile phone for a new and now we use Android 10. I have 02 Samsung ( M51 and Galaxy S20) On both is not working properly.

Access the inbox message in Tapo App, everytime is no message and all configuration on camera and in application  are enabled to notify the moviments.

Please fix it!