Kc 120 doesn't work with mobile data

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Kc 120 doesn't work with mobile data

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Nitaro

2020-05-06 01:30:44 - last edited 2020-05-06 01:32:22

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Kc 120 doesn't work with mobile data

2020-05-06 01:30:44 - last edited 2020-05-06 01:32:22

Model: KC120

Hardware Version:

Firmware Version: 2.2.3.6

Hi guys my cloud camera is connect via my mesh

There is a very weird problem

If i view my live stream on my phone via wifi, i can stream

But if i am outside and i want to live stream via my mobile data it could not load at all.

Anyone know what is this issue?

I try on several phone but the problem still remain the same

1 Reply

Solla-topee

2020-05-20 03:54:58

Posts: 13344

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Re:Kc 120 doesn't work with mobile data

2020-05-20 03:54:58

@Nitaro

As per your description, it seems that your camera may fail to connect to the cloud server and that's why you cannot view it from an outside network. You can check if your mesh network is working properly or not, and most importantly you need to ensure the mesh network has a good connection to the camera cloud server, you can change the DNS setting to 8.8.8.8 on the mesh router for a try.

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Kc 120 doesn't work with mobile data

Kc 120 doesn't work with mobile data

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