@Sander12 

Hi, 

To ensure a smooth Live View in a somehow low bandwidth environment when viewing the camera remotely, we set the video resolution to LQ (360P) by default. You may switch to HQ (1080P) manually on the Live View page if you have a high bandwidth certainly. But if you are in the local network, the video resolution should be the one that you set.

 

Regarding the recording, the motion detected recordings and local continuous recordings are saved in the SD card, while the manually recorded clips or pictures are saved in Memory of the app, which will occupy the phone memory.

The recordings in Memory can be shared, downloaded or deleted on the Tapo app directly, however, the recordings saved in the SD card cannot be shared, downloaded or deleted directly from the Tapo app, users will need to put the SD card into a computer (with an SD card reader) or phone to delete/download the corresponding recordings.

 

Good day.

@Stella.Q 

Hi, thank you for the quick reply. Overall this is not the best user experience, but the most important thing to me is that I can get the videos and indeed, I found them on the sd card. On the PC there is no audio, while in the app when I play the files they have audio. I have to say though the audio quality is  unusable, I can not understand a single spoke word, its all a big mush of noise. I will do some further testing and hope that audio quality is better in the next tests. 

 

Thank you kindly for your support, that you answer is really appreciated. So many companies that do not give anything on customer support! 

Also stay safe and healthy and have a good day! 

@Sander12 

You are welcome! You can try to do more tests about audio quality. Just feel free to let us know if any help needed.

 

Stay safe and healthy!

1. How to save recoding on sd card and see on pc why can't u enable a.smb network like we use for windows sharing?

 

 2. What is duration of countinous recording ? If it records from 9am to 9pm for eg everyday ?

 

3. Can it record countinously in specific time and remain shut other time ? 

 

4. Need to record for workers working in our kitchen and avoid theft, don't want motion detection etc

@Stella.Q 

 

It would be a great feature if the user can download also these recordings. I asked myself how to download and found the answer here.

It is uncomfortable to take out the card.

@Solla-topee 

Solla-topee wrote

@Blin4ik 

 

Thanks for your suggestion, maybe we will consider to add the download feature for the clips saved in the SD card in the future.

 

When will this feature be available? I want to save the recorded files from the SD card without having to remove the card once a week, as the camera is fixed in a difficult to reach location.

I have the same concern. Its very inconvenient to remove SD card when camera is installed on the roof or something like that.

One major issue with the present features: the whole data is stored in memory card and the memory card is attached to an open side of cam. It's very easy for someone to take away the memory card leaving no traces. Also the cam as such can be stolen and memory card goes alongwith. In either case we can't download the recorded videos and hence purpose of cam won't be served. 

To address this issue, there has to be a feature in cam to backup the data remotely to mobile or PC whenever it is connected or app is opened (real time or user defined periodically). This will be a remedy for the aforesaid shortcoming due to full dependancy on memory card. Also it is uncomfortable to take out the card everytime for backup. I really wish if company introduce some update in app software for this. (Also a windows PC version is needed badly)