Unable to give the device a name
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Trying to set this up after resetting the device and at the point "Name Your Device" whatever name I put in it says "Something went wrong" and I can't gobany further and nor can ignore back
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, Sorry for the delay.
Did you try to give a simple name or choose an icon from the APP, not the Album?
And what is the LED status on the plug, blinking green or solid green?
--if It is solid green, please try to exit the setup and check if it appeared on the device list;
Have you tried to use another smartphone to set it up again?
And is there any error message; if yes, please send me a full screen-shot of the error message?
Thank you very much.
- Copy Link
- Report Inappropriate Content
What is the led status of the HS100? Please ensure that your router assigns a valid IP for this smart plug which is in the same subnet as the main router.
Below is a similar case we met which was caused by the IP.
https://community.tp-link.com/en/home/forum/topic/176098
And you can try the suggestion mentioned on that email also.
Any updates, please let us know.
Good day.
- Copy Link
- Report Inappropriate Content
I am suddenly having same issue. Bulb was working fine for 6 months, now all of the sudden I can't get passed the name portion of set up.
- Copy Link
- Report Inappropriate Content
Hi, Sorry for the delay.
Did you try to give a simple name or choose an icon from the APP, not the Album?
And what is the LED status on the plug, blinking green or solid green?
--if It is solid green, please try to exit the setup and check if it appeared on the device list;
Have you tried to use another smartphone to set it up again?
And is there any error message; if yes, please send me a full screen-shot of the error message?
Thank you very much.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
For anyone stumbling across this "solved" thread, I had the same issue when resetting and adding bulbs to a new network.
The solution for me was to make sure the existing devices were deleted from the Kasa app before re-adding them.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 3784
Replies: 5
Voters 1
