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Smart plug loses connection all the time

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Smart plug loses connection all the time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart plug loses connection all the time
Smart plug loses connection all the time
2019-08-04 23:28:53 - last edited 2019-08-05 15:28:46

I purchased the HS100 last week and it's useless. It loses connection to the wi-fi daily. I have Sonos, UniFi, Hue all working perfectly and have done for two years or more. Is TP Link just poor quality? Am I best off returning and using a different brand?

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#1
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10 Reply
Re:Smart plug loses connection all the time
2019-08-06 03:15:03

@Tom2019 

 

Sorry for the inconvenience caused here, we can do some troubleshooting first. 

 

What is the led status of the HS100 when it lost connection? 

 

What is the current hardware and firmware version of the HS100? 

 

Please check the signal strength on the device settings page.

 

Besides, you can change another socket to plug it or move it closer to the main router to verify whether it works well. 

 

Best regards. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Re:Smart plug loses connection all the time
2019-08-06 05:44:43

What is the led status of the HS100 when it lost connection? 

Red

 

What is the current hardware and firmware version of the HS100? 

It has the latest version, when I set up the plug it automatically updated

 

Please check the signal strength on the device settings page.

Full

 

Besides, you can change another socket to plug it or move it closer to the main router to verify whether it works well. 

It is 80 centimetres away from the wireless modem

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#3
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Re:Re:Re:Smart plug loses connection all the time
2019-08-06 17:35:14
If it's solid red, not flashing, you may want to try it in another outlet to see if that helps. If not it's probably defective and you may need to replace it. Generally they're pretty reliable.
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#4
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Re:Re:Re:Smart plug loses connection all the time
2019-08-07 01:10:28

@Tom2019 

 

Thanks for your reply. 

 

May I know how often it loses connection? How do you make it back to work? Like power cycle it. 

 

What is the model number of your cellphone and OS version? 

 

And what is the model number of the main router and its authentication type?

 

Besides, please tell us what the current hardware and firmware version is or you can show us a screenshot of the device settings page.

 

Thanks in advance, and have a nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Re:Re:Re:Smart plug loses connection all the time
2019-08-08 01:33:56

Kevin_Z wrote

@Tom2019 

 

Thanks for your reply. 

 

May I know how often it loses connection? How do you make it back to work? Like power cycle it. 

 

What is the model number of your cellphone and OS version? 

 

And what is the model number of the main router and its authentication type?

 

Besides, please tell us what the current hardware and firmware version is or you can show us a screenshot of the device settings page.

 

Thanks in advance, and have a nice day. 

 

 

Thanks can you tell me if my hardware version is old?

Model: HS100

Hardware Version: 2.0

Firmware Version 1.5.5

iOS Software Version: 12.3.1

Model Name: iPhone X

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#6
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Re:Re:Re:Re:Re:Smart plug loses connection all the time
2019-08-08 08:32:02

@Tom2019 

 

The latest firmware for the HS100 V2 should be 1.5.8; try to use the upgrade tool to install the latest firmware manually.

 

Here is the download link of the upgrade tool. http://support.tp-link.com/f/6ec140c111/?dl=1 

 

Once you unzipped it, you can find an instruction. 

 

After that, please take some time to verify its stability and performance.

 

Any updates, please let us know. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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Smart plug loses connection all the time
2019-08-08 08:42:57

I'm on a Mac. How do I update the firmware manually?

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#8
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Re:Smart plug loses connection all the time
2019-08-09 00:52:48

@Tom2019 

 

For Mac：http://support.tp-link.com/f/e9f499b682/?dl=1 

 

Please use this one. 

 

Any updates, please let us know. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#9
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Re:Smart plug loses connection all the time
2020-01-22 02:50:20

@Kevin_Z what is the link to this firmware? This plug is useless... 

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#10
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Re:Smart plug loses connection all the time
2020-03-09 07:34:20

@Tom2019 

Hi, please click here to download the firmware and update it manually on your MAC. There is also instruction included.

 

Good day.

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#11
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