HS100, Kasa will not connect device to BTWholeHome using iPhone 6s
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Context - BTWholeHome mesh WiFi, iPhone 6s iOS 12.3.1
I have-
- meticulously and repeatedly followed the installation steps.
- triple checked the WiFi password is correct
- made sure there is no active VPN connection or attempt to make one.
- factory reset the HS100
Despite this the HS100 never connect to my WiFi. Other 2.4ghz devices are connected entirely correctly.
I can join the HS100 network (but no WiFi symbol appears when I do) although it takes some minutes
It locates my WiFi and i enter the network password
”Connecting to your home network” appears, but the little green ring just keeps going round until eventually I get a “connect to your WiFi” message telling me to connect to my network.
Is this happening because my phone will only connect to 5ghz and I have no way of making it do otherwise?
My setup is not an unusual one, I am deeply disappointed it is proving so hard to connect the HS100 to it.
Any suggestions as to what I can do?
