NC260 showing Offline status in Samsung Galaxy S9 on TP Camera app with Remote Control status disabled with MAC Address shown on both Router and Mobile Phone but IP Address only shown in the Router. Model Technicolor TG389ac HP. Somehow on the TP Camera app the camera is not found upon performing add new camera eventhough both the camera and mobile is connected to the same router. Moreover, I am unable to perform the WPS/Reset upon pressing the button for more than 15 seconds as the system LED on the front panel does not goes off.

May I know if my NC260 Camera still functional or does it needs to be replaced due to being defective as it cannot be reset? If it is defective why is the router able to detect the camera but the TP apps in Mobile unable to find the camera.