ANdroid App does not show live video

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2019-04-15 06:07:06 - last edited 2021-03-23 06:03:38

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Registered: 2019-04-15

ANdroid App does not show live video

2019-04-15 06:07:06 - last edited 2021-03-23 06:03:38

Model: AC50

Hardware Version: V2

Firmware Version: 1.5.0

The android app does installed on my phone does not show live video from a NC260 camera, v2 hardware, FW 1.5.0

App ver. 3.8, android 5.1.1 - Samsung

appreciate help

1 Reply

2019-04-16 11:50:50 - last edited 2021-03-23 06:03:38

Posts: 21750

Helpful: 5129

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Registered: 2018-12-24

Re:ANdroid App does not show live video

2019-04-16 11:50:50 - last edited 2021-03-23 06:03:38

Hi,

Do you mean the tpCamera app?

Please make sure the camera is installed on the app and it is workign fine first:

When you watch the live video, is there any error message showing? Please show us a error screenshot.

Did you watch the live video outside? If so, you may need to enable remote control: on tpCamera app, go to camera settings, enable remote control.

Please visit tplinkcloud.com and see if you can watch the live video without problem.

Good day!

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