Smart Home Community > Tapo Smart Camera > White Noise sound only - NC450
< Tapo Smart Camera

White Noise sound only - NC450

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

White Noise sound only - NC450

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
White Noise sound only - NC450
White Noise sound only - NC450
2018-10-09 07:19:06
Model :

Hardware Version :

Firmware Version :

ISP :

Hi,

RE: NC450

I'm receiving 'white noise' sounds when remote connecting via the TP-LINK camera app from my Android phone, and no other sound (no sounds in the vicinity of the camera).

This only began about 3 weeks ago.

I first noticed it because i was getting constant 'sound detected' app notifications when there was not actually any physical noise in the vicinity of the camera - the 'white noise' of the camera was causing the notifications.

I have tried rebooting the camera, disconnecting it and leaving it for 10 minutes, uninstalling the app on my phone, i even bought a new modem and reconnected that (not due to this reason, but shows that it's not a network issue).

Any help would be greatly appreciated.

Camera Info
Model Number: NC450
Hardware Version: 2.0
Firmware Version: 1.4.1

Me Info (app)

Version: 3.1.5 (up to date)

Gold Coast, Australia
  0      
 
  0      
 
#1
Options
5 Reply
Re:White Noise sound only - NC450
2019-05-29 12:54:56

could you fix it? I have the same issue. im going to try flashing the very same firmware it has (since it has the latest)

  0  
  0  
#2
Options
Re:Re:White Noise sound only - NC450
2019-05-30 02:27:31

Hi,

 

Recently, there is no such reported by our customers, you can update the firmware first to give it a go; 

 

If there is something wrong, just come back to us and the we will follow up and try to fix it. 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#3
Options
Re:White Noise sound only - NC450
2020-06-26 18:09:53

@trentmichaels8 Are you serious? I have 4 NC450 cams and using with the latest firmware... All having whitenoise, no other sound... PLEASE FIX IT ASAP..

  0  
  0  
#4
Options
Re:White Noise sound only - NC450
2020-06-26 18:12:47

@Ali14 at this point I just quit using audio on it.

 

We (wife and I) bought this to monitor our baby girl. Working sound would have been nice.

  0  
  0  
#5
Options
Re:White Noise sound only - NC450
2020-06-26 18:15:51

@sferrariba Same here, we are using it for baby monitoring. Everything was fine about 2-3 months ago... Then this whitenoise started to appear on every NC450 we have... At first I thought hardware problem but then i noticed it's happening all of these... 

 

I'm really upset after spending our hard-earned money for nothing! 

 

I'm waiting for a fix ASAP.

  0  
  0  
#6
Options

Information

Helpful: 0

Views: 3124

Replies: 5

Related Articles
 NC450 - White Noise and no other sounds
989 0
C500 noise issues/ sound muffled
158 0
 NC450 buzzing noise
787 0
 NC250 sound background noise
792 0
 NC450 Can't change sound threshold (Sound detection)
557 0
 NC 450 sound problem
2977 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.