Can not download videos from the SD card

Jarkky

Sunday

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Registered: 2025-04-20

Can not download videos from the SD card

Sunday

Model: Tapo C211

Hardware Version: V2

Firmware Version: 1.4.5

It says download "failed" on the Tapo app and video does not download to the camera.

Video recording looks normal if viewed on the tapo app.

1 Reply

Solla-topee

Monday

Posts: 15202

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Registered: 2020-05-19

Re:Can not download videos from the SD card

Monday

@Jarkky

Hi,
Please confirm the following information for the reported issue.

1. What's the model number and OS version of your phone? What's your Tapo app version?
2. Please check if you can download the video clips from the SD card on a different phone if you have one.
3. Try to uninstall the Tapo app, clean caches on your phone, then reinstall the latest Tapo app and check if you can download the video clips from the SD card.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Can not download videos from the SD card

Can not download videos from the SD card

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