Tapo T310 sensor readings permanently stuck at 60 degrees and 60 percent humidity

Tapo T310 sensor readings permanently stuck at 60 degrees and 60 percent humidity

Tapo T310 sensor readings permanently stuck at 60 degrees and 60 percent humidity
Tapo T310 sensor readings permanently stuck at 60 degrees and 60 percent humidity
a week ago
Tags: #sensor malfunction
Model: Tapo T310  
Hardware Version: V1
Firmware Version: 1.5.0 Build 230105 Rel. 150707

Hello,


I have two Tapo T310 sensors. Since two days ago, one of them has been stuck on the same temperature and humidity readings, which had not happened before.


I tried blowing towards the sensor, as suggested in the manual, but the values did not change. I also performed a reset and re-added the device to my account, but the readings remain unchanged. The other sensor is functioning normally.


I purchased both sensors in February, so they are still under warranty.


Has anyone experienced a similar issue? Any troubleshooting suggestions?


Thank you in advance for your help.

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Re:Tapo T310 sensor readings permanently stuck at 60 degrees and 60 percent humidity
a week ago

  @J_Leal 

 

Seems like a hardware failure. You may contact the retailer or local TP-Link support to proceed with the warranty. 

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