TP-Link Community > Tapo Smart Hub > H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
< Tapo Smart Hub

H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525

H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525

H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
2 weeks ago - last edited 2 weeks ago
Tags: #Device Connectivity
Model: Tapo H100  
Hardware Version:
Firmware Version:

 I just bought the H100 and it had a firmware update to 1.5.23 Build 241106 Rel 093525 and it keeps disconnected every few minutes. I have to manually power cycle it. It comes back quickly each time for a few minutes. Is this a known bug? 

  0      
 
  0      
 
#1
Options
1 Reply
Re:H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
2 weeks ago

  @mysteryyy 

 

There aren't similar issues with this firmware. Can you clarify what kind of offline issue is occurring on your Tapo hub? Is it disconnecting from wifi, or disconnecting from cloud (local only)? What's the led status of the hub when it shows offline?

 

This article might be helpful for you, take a look. Cannot use the Tapo app to control my smart devices

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 113

Replies: 1

Tags

Device Connectivity
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.