TP-Link Community > Tapo Smart Hub > H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
< Tapo Smart Hub

H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525

H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525

H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525
2025-03-19 01:33:07 - last edited 2 weeks ago
Tags: #Device Connectivity
Model: Tapo H100  
Hardware Version:
Firmware Version:

 I just bought the H100 and it had a firmware update to 1.5.23 Build 241106 Rel 093525 and it keeps disconnected every few minutes. I have to manually power cycle it. It comes back quickly each time for a few minutes. Is this a known bug? 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525-Solution
2025-03-20 03:52:44 - last edited 2 weeks ago

  @mysteryyy 

 

There aren't similar issues with this firmware. Can you clarify what kind of offline issue is occurring on your Tapo hub? Is it disconnecting from wifi, or disconnecting from cloud (local only)? What's the led status of the hub when it shows offline?

 

This article might be helpful for you, take a look. Cannot use the Tapo app to control my smart devices

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:H100 hub keeps going offline since the new firmware update 1.5.23 Build 241106 Rel.093525-Solution
2025-03-20 03:52:44 - last edited 2 weeks ago

  @mysteryyy 

 

There aren't similar issues with this firmware. Can you clarify what kind of offline issue is occurring on your Tapo hub? Is it disconnecting from wifi, or disconnecting from cloud (local only)? What's the led status of the hub when it shows offline?

 

This article might be helpful for you, take a look. Cannot use the Tapo app to control my smart devices

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 156

Replies: 1

Tags

Device Connectivity
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.