Voice call won't work (C220)

Voice call won't work (C220)

Voice call won't work (C220)
Voice call won't work (C220)
a week ago
Model: Tapo C220  
Hardware Version:
Firmware Version: 1.2.2 Build 240914 Rel.55174n

I have a TAPO C220 camera. I just realized that VOICE CALL feature doesn't work. It works, but only in ONE directon. When I speak from my phone it can be heard on the camera. But camera MIC won't record any sound and transfer it to the phone app. I can hear the voice from the camera side just fine, until I press icon to start the call over voice call or talk. The moment I press call icon everything go mute.

 

  When camera only recording without voice call activated it DOES RECORD all the sounds. So microphone is working. Just some software issue appears.

  I DID:

- increase microphone sensitivity

- increase volume on the phone

 

 I TRIED on two separate phones:

- iOS

- android

 

When the voice call is activated I can't hear any voice. The moment I end a call the soundscare there again.

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Re:Voice call won't work (C220)
a week ago

  @Avemovarado 

Hi,
In this case, please ensure the Tapo app is up to date, and can you send us a video showing the reported issue? You can use the Screen Recorder feature on your phone to record a video showing the issue and send it to us.

 

You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
 

Best Regards

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#2
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