Check the sensitivity settings for Motion and Person detection settings .. these should also be set higher ... I'm not an expert, but Wake up is just to wake up and recording starts when these other events are detected .. i.i motion, person, pet, vehicle, etc...

  @Rbuck 

Hi,

 

Yes all of them are at 10. Max. Which one do you have?

 

The TD21 was showing recordings from further back. But this new one not, its like you say, when the person is inside the zone, and still late, like when the person is already near door.  Feels like the software is weak, and not programmed well. If the Ai is weak, still if it was programmed to show recording from the sensor triggering time instead of detecting would solve the software weakness. Maybe it doesnt even record until something until something is detected in a zone, and TD21 was recording when every motion was detected and later deleting when no one entered the zone.

 

They are not explaining this or helping, so I guess I will return it and buy a Td21

 Hi @Hassan47, I have a D230 (Doorbell) and it works very well and detects and starts recording from a long distance. Note that the device you have lised in the post is a Doorbell so I hope you have placed it as per the guides.

 

Anyway, I'll let the Tapo experts provide some further advice, (suggest you wait for them to provide via this thread). @Wayne-TP @Solla-topee 

  @Rbuck 

Thanks for the info, it is in the same place as the previuos doorbell. Anyway I dont think that should be the problem. It would be if I like placed it on the second floor. It is correctly installed.

 

Thanks