C225 horizontal pan not working

C225 horizontal pan not working

C225 horizontal pan not working
C225 horizontal pan not working
a week ago - last edited a week ago
Model: Tapo C225  
Hardware Version: V1
Firmware Version: 1.0.30

My C225 has neen playing up for a while, with the horizontal pan not working , but after a power off and on it would always come back. This week however it has stopped working altogether and doesnt move when a hard reset is done . It is on the latest firmware , auto reboot is on and ive reset the connection to the router . The vertical pan is working on reboot routine and via the app. So its not a wifi issue. I suspect the horizontal pan motor is U/S. I have turned diagnostics on, so it should have gathered some data. Are there any other checks i can do or is this camera faulty? 

  0      
  0      
#1
Options
1 Reply
Re:C225 horizontal pan not working
a week ago

  @Walyak 

Hi,
If you can't Pan the Tapo camera with the Tapo app, you may try the following tips: 
  1) Go to the camera's Device Settings>Pan & Tilt page, tap the Pan & Tilt Correction button to reset your camera to the default position, and check if the camera will Pan then. 
  2) Touch the camera with your hand and Pan the camera manually and check if the camera will Pan. If not, check if there is something on the camera that prevents the camera from Pan.
Best Regards

  0  
  0  
#2
Options