Turning off infrared for C501GW

Turning off infrared for C501GW

Turning off infrared for C501GW
Turning off infrared for C501GW
a week ago
Model: Tapo C501GW  
Hardware Version:
Firmware Version:

Camera is triggering our PIR motion sensor for warehouse lights. Searched forum about turning off infrared light and the answer seemed to be "to use Day mode". Switched camera to day mode (since night mode is not needed at all and when there is movement, the ceiling lights will turn on anyway), but still there is a problem - when opening camera stream from the app, it triggers the motion sensor and lights will turn on.

When set to "Day mode", but the room is dark, does it still turn on infrared light for a moment, when opening camera stream from the app? Why is it happening.

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#1
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3 Reply
Re:Turning off infrared for C501GW
a week ago

  @TanelE 

 

The infrared light shouldn't be turned on when the camera in day mode. 

 

Is this issue a one-time event, or does it recur every time you open the camera live stream? Please record a video of the problem and share the video link here. Or send to me through private message. *Upload the video to your personal cloud drive or YouTube, send the video link instead. 

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#2
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Re:Turning off infrared for C501GW
a week ago

  @Wayne-TP It happens every time I open the live stream. Camera is set to day mode already, I open the live stream (from the app), it refreshes the image, I can see that the room is dark, but immediately the lights turn on.

I will send you the video recording in private message.

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#3
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Re:Turning off infrared for C501GW
Tuesday - last edited Tuesday

  @TanelE 

 

Which motion sensor do you use? And where is the sensor located?

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#4
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