C520WS has a serious flaw - keeps crashin on iOS

C520WS has a serious flaw - keeps crashin on iOS

C520WS has a serious flaw - keeps crashin on iOS
C520WS has a serious flaw - keeps crashin on iOS
3 weeks ago - last edited Thursday
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.10

I have access to over 100 cameras from various models, I can watch them all without issues, except for the Tapo C520WS.

 

I got two C520WS and both have an issue with iOS - they make the Tapo app crash within seconds while watching the camera or the recordings. 

 

It does not happen when accessing the same cameras on Android devices. 

 

Everything (iOS, Tapo app, camera firmware) is updated to the latest version. This was tested with iphone 13 Pro Max, iphone 14 and iphone 15. They all crash the same way and they only crash while watching this specific model of camera.

 

Please work on a firmware update and/or an app update. 

  0      
  0      
#1
Options
1 Accepted Solution
Re:C520WS has a serious flaw - keeps crashin on iOS-Solution
3 weeks ago - last edited Thursday

  @Fbphoto 

Hi,
1. You can try to factory reset a Tapo C520WS, reconfigure it, and then check if it will work.

 

2. If the problem remains, please try to collect the camera log and app log for analysis.
How to get the log of Tapo app
How to get the log of Tapo Camera
 

Best Regards

Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:C520WS has a serious flaw - keeps crashin on iOS-Solution
3 weeks ago - last edited Thursday

  @Fbphoto 

Hi,
1. You can try to factory reset a Tapo C520WS, reconfigure it, and then check if it will work.

 

2. If the problem remains, please try to collect the camera log and app log for analysis.
How to get the log of Tapo app
How to get the log of Tapo Camera
 

Best Regards

Recommended Solution
  0  
  0  
#2
Options