C120 + C125 - audio issues, motion detection with Synology Surveillance Station

C120 + C125 - audio issues, motion detection with Synology Surveillance Station

C120 + C125 - audio issues, motion detection with Synology Surveillance Station
C120 + C125 - audio issues, motion detection with Synology Surveillance Station
2025-01-24 23:49:08 - last edited 2025-02-18 11:05:12
Model: Tapo C120   Tapo C125  
Hardware Version: V1
Firmware Version:

Hi,

 

I have buyed 2x C120 + 2x C125. Compared to C320WS (and C310, C325, C100, C110) picture quality is better, better FOV, FPS too (but C125 not giving advertised 30FPS without HDR), I like mechanical privacy shutter on C125 and 850nm/940nm IrDa light on both. Stands are like a joke, can't believe, that this can someone designed (weak magnets, weak joints, positioning is limited, ...), but OK, it can be DIY solved.


Problem is audio (https://youtu.be/ta8383181f8), that is unusable (maybe because of noise cancelling?), too much distorsions, can't hear talk, cars and so. Next, biggest problem is, that Synology Surveillance Station sometimes not detect motion detection from camera. So, I see in tapo.app, that motion detection was started, ended, I have video on microSD card, but Synology Surveillance Station not triggered. I know, that zhis happend while other models are blocked from internet and NTP, especially, while drop type firewall is used, but this cameras have access to internet, they are not blocked, time is synced. In 10-20% of camera detections, Synology not triggered, only on SDcard I have video. I have updated firmware and other older models work correctly. I tryed UDP, TCP, some other changes in settings, ONVIF/direct camera model in Surveillance station, but still same. Audio is poor on microSDcard too.

 

So, question is, have this problems solution to obtain better audio quality and Synology triggering?

 

Thanks.

 

 

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:C120 + C125 - audio issues, motion detection with Synology Surveillance Station-Solution
2025-02-13 08:12:07 - last edited 2025-02-18 11:05:12

  @swenak 

Hi,
If the audio quality from the camera is bad, you may try the following tips:
    1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
    2. Confirm the microphone and speaker volume of the camera are set at a high level on our app.
    3. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
    4. Test the audio with your mobile device positioned away from the camera, preferably in a different room. The proximity between the phone and camera during a voice call can cause audio feedback.


  @Dr_Dolittle  If the problem remains, please send us a video for analysis. (You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.)

 

@swenak  For the onvif motion detection is not triggered issue, please confirm the following information.
    1. Please describe your network diagram.
    2. How often does the issue happen? For example, several times a day?

 

Best Regards

Recommended Solution
  0  
  0  
#3
Options
2 Reply
Re:C120 + C125 - audio issues, motion detection with Synology Surveillance Station
2025-01-25 14:15:52

  @swenak I have just purchased a C125 and the audio quality is really bad. Audio keeps fading in and out with some kind of like feedback noise like when a mic is too close to a speaker. Is there anyway to fix this. I have ordered a second c125 before I noticed the problem. I need 10 cameras in total and I'm holding off until we have this resolved. 

 

Any suggestions on how to fix.

  0  
  0  
#2
Options
Re:C120 + C125 - audio issues, motion detection with Synology Surveillance Station-Solution
2025-02-13 08:12:07 - last edited 2025-02-18 11:05:12

  @swenak 

Hi,
If the audio quality from the camera is bad, you may try the following tips:
    1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
    2. Confirm the microphone and speaker volume of the camera are set at a high level on our app.
    3. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
    4. Test the audio with your mobile device positioned away from the camera, preferably in a different room. The proximity between the phone and camera during a voice call can cause audio feedback.


  @Dr_Dolittle  If the problem remains, please send us a video for analysis. (You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.)

 

@swenak  For the onvif motion detection is not triggered issue, please confirm the following information.
    1. Please describe your network diagram.
    2. How often does the issue happen? For example, several times a day?

 

Best Regards

Recommended Solution
  0  
  0  
#3
Options