Cameras do not show up anymore after router change

Cameras do not show up anymore after router change

Cameras do not show up anymore after router change
Cameras do not show up anymore after router change
Monday - last edited Tuesday
Tags: #Mesh #camera
Model: EAP225   TL-SG1016DE  
Hardware Version:
Firmware Version:

Hi all,

 

today my new fiber line was activated and therfore I had to change my router (Vodafone router to Fritzbos 5530). 

I have also migrated my controller to a new device and new controller but I wouldnt expect a dependency there.

So all my devices are showing up in my network except for the 3 cameras. All connected via LAN PoE. So I have checked in the router GUI directly. There I can see the 3 devices but they do not have an IP address but only a MAC address showing up. 

The cameras therefor show as not connected.

Does anyone know what to do?

 

Thank you!

 

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1 Accepted Solution
Re:Cameras do not show up anymore after router change-Solution
Tuesday - last edited Tuesday

Hi  @Maximus1907 

 

Did these cameras configure static IP addresses before? and maybe they were not in the DHCP range of the new router.

Please check their IP addresses. Or configure them to obtain IP address automatically.

Wish you a happy life and smooth network usage! 
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Re:Cameras do not show up anymore after router change-Solution
Tuesday - last edited Tuesday

Hi  @Maximus1907 

 

Did these cameras configure static IP addresses before? and maybe they were not in the DHCP range of the new router.

Please check their IP addresses. Or configure them to obtain IP address automatically.

Wish you a happy life and smooth network usage! 
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Re:Cameras do not show up anymore after router change
Tuesday

  @Vincent-TP 

Hi Vincent,

thank you for your support!

I have just figuered out that the 3 cameras do show up on my network overview in the router (sorry I did not see them) and I can access them with their IP which then shows a webapp for accessing the camera so I can already say that they are working porperly.

But as it seems, I cannot access the cameras coming from another network / internet. When I am in the routers network in the basement, the cameras work. But when I am somewhere else in the house where I have set up my EAPs, I cannot access the cameras. 

Is there a link to my other threat? https://community.tp-link.com/en/business/forum/topic/735294 

 

Thank you

Maximus

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Re:Cameras do not show up anymore after router change
Tuesday

  @Vincent-TP 

So I have deleted and re-installed the camera app. At least I can now access the cameras from mobile internet. The only issue remaining is, that I cannot access them with my newly created network. Still only reachable when connected to the router (the cameras are connected to the router via a TP Link switch).

Not sure if that helps to clarify the issue here.

 

Thank you

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