Where Does The Streaming Go?

Where Does The Streaming Go?

Where Does The Streaming Go?
Where Does The Streaming Go?
2025-01-07 19:39:45 - last edited a week ago
Model: Tapo C520WS  
Hardware Version:
Firmware Version:

I have a Tapo C520WS connected to a long ethernet cable. It works fine. 

 

I'm curious to know what's happening when I view the live camera in an app or Alexa. Is the signal staying within my home network or does the camera broadcast out onto the internet to a (manufacturer's) server and then find it's way back to my home network? Is it possible to access my camera from a remote location with WiFi?

 

Thanks for any advice,

 

Ken

 

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Re:Where Does The Streaming Go?-Solution
2025-01-08 08:52:07 - last edited a week ago

  @kjopc 

Hi,
Generally, if you have setup the camera successfully, it will connect to the internet and our cloud sever, and you can watch the camera remotely on our Tapo app and Alexa device(such as Echo Show).
For example, when you watch the camera remotely on our Tapo app , the request and the live stream will be transmitted via the cloud server between the Tapo app and the camera.
Best Regards

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Re:Where Does The Streaming Go?-Solution
2025-01-08 08:52:07 - last edited a week ago

  @kjopc 

Hi,
Generally, if you have setup the camera successfully, it will connect to the internet and our cloud sever, and you can watch the camera remotely on our Tapo app and Alexa device(such as Echo Show).
For example, when you watch the camera remotely on our Tapo app , the request and the live stream will be transmitted via the cloud server between the Tapo app and the camera.
Best Regards

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Re:Where Does The Streaming Go?
2025-01-09 15:40:08 - last edited 2025-01-09 16:28:32

  @Solla-topee Do you have more information about the cloud solution? How is the camerastream protected during transmission? I expect it to at least use TLSv1.3. 

 

And on your cloud solution, who other than camera owner can view the stream/listen to the audio?

 

Is the stream recorded in your cloud?

 

How is the privacy of the customer data handled?

 

In what region/country is your cloud solution running? E.g. if I use your camera-s in a EU country, does my camera stream go outside EU?

 

How do you ensure compatibility with EU GDPR and data protection rules.

 

Kind regards 

Arne 

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Re:Where Does The Streaming Go?
2025-01-10 09:13:29

  @ArneNorway 

Hi,
It's recommended to contact our privacy team if you have concerns about your data security and privacy.
Best Regards

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