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Unable to configure Tapo C100 as smartphone is not able to connect to Tapo_Cam_XXXX SSID

WimVG

a week ago - last edited 23 hours ago

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Unable to configure Tapo C100 as smartphone is not able to connect to Tapo_Cam_XXXX SSID

a week ago - last edited 23 hours ago

Model: Tapo C100

Hardware Version:

Firmware Version:

My smartphone is not able to connect to the Tapo_Cam_XXXX SSID which is first step I believe to be able to configure the camera.

I have installed the Tapo software but when I then try to add a device, it requires the connection to this Tapo_Cam_XXXX network. I have tried both on iphone and android device. They can see the SSID listed but when trying to connect, it drops immediately again.

I am able to connect it to the SSID with my PC but believe there is no PC client to do the initial setup.

Any thoughts?

1 Accepted Solution

Wayne-TP

Monday - last edited 23 hours ago

Posts: 3922

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Registered: 2020-06-23

Re:Unable to configure Tapo C100 as smartphone is not able to connect to Tapo_Cam_XXXX SSID-Solution

Monday - last edited 23 hours ago

@WimVG

What's the hardware version of your Tapo C100? Check if you're this case: Fail to configure the camera on an iPhone with prompts Unable to join the network "Tapo_Cam_XXXX"

On the Android phone, try to delete/forget your home WiFi (and other available WiFi if any), make sure there are no saved or switchable Wi-Fi networks in your phone's Wi-Fi settings. Then try to connect to the camera WiFi again.

How to remove existing wireless network profile on Android&iPhone

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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1 Reply

Wayne-TP

Monday - last edited 23 hours ago

Posts: 3922

Helpful: 717

Solutions: 1104

Stories: 12

Registered: 2020-06-23

Re:Unable to configure Tapo C100 as smartphone is not able to connect to Tapo_Cam_XXXX SSID-Solution

Monday - last edited 23 hours ago

@WimVG

What's the hardware version of your Tapo C100? Check if you're this case: Fail to configure the camera on an iPhone with prompts Unable to join the network "Tapo_Cam_XXXX"

How to remove existing wireless network profile on Android&iPhone

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Unable to configure Tapo C100 as smartphone is not able to connect to Tapo_Cam_XXXX SSID

Unable to configure Tapo C100 as smartphone is not able to connect to Tapo_Cam_XXXX SSID

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