Light dims but never turns off completely

Light dims but never turns off completely

Light dims but never turns off completely
Light dims but never turns off completely
a week ago - last edited a week ago
Model: KS225  
Hardware Version: V1
Firmware Version: KS225(US)_V1.6_1.1.1 Build 240626

Installed new Kasa KS225 Smart Wi-Fi Dimmer Switch (SIngle Pole). I have power to the switch and the app has connected to it without issue. However, the light never turns off completely. The light dims to a minimal amount of light but the light will not turn off completely. I have updated the firmware to the latest and can confirm that the light dims and brightens smoothly. However, the light will not turn off completely. During installation, I connected the black load and line wires accordingly. Also connected the green wire to the ground wire. And lastly connected the neutral wire to the larger group of white/neutral wires already in the box. Want the light to turn off completely. Please help.

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#1
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1 Accepted Solution
Re:Light dims but never turns off completely-Solution
a week ago - last edited a week ago

  @Wayne-TP I figured it out. I had incorrectly wired the neutral wire in the box. Once corrected, the light turns all the way off at the click of the switch or via the app. Thanks for the reply.

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#3
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Re:Light dims but never turns off completely
a week ago

  @MrBodman 

 

What's the power and type of the connected load? Make sure it is within KS225's support range. 


Specification - KS225

KS225(US)1.0 -- Load: 300W INC/HAL, 150W LED (TRIAC Dimmable)

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#2
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Re:Light dims but never turns off completely-Solution
a week ago - last edited a week ago

  @Wayne-TP I figured it out. I had incorrectly wired the neutral wire in the box. Once corrected, the light turns all the way off at the click of the switch or via the app. Thanks for the reply.

Recommended Solution
  1  
  1  
#3
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