Poor Picture Quality

Poor Picture Quality

Poor Picture Quality
Poor Picture Quality
2 weeks ago - last edited Thursday
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version:

I AM FACING THE POOR PICTURE QUALITY PICTURE IS TOTALLY BLURR PEOPLE FACE IS NOT CLEAR TO SEE. I AM TOTALLY UNSATISFIED WITH THE QUALITY OF TAPO

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#1
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1 Accepted Solution
Re:Poor Picture Quality-Solution
2 weeks ago - last edited Thursday

  @Nitin12 

Hi,
You can refer to the following steps to check if the image quality will improve.
    1. Make sure the camera lens is clean and ensure that your Tapo app is updated.
    2. Go to the camera's Device Settings>Video & Display>Video Quality page to select the high-quality option.
    3. Reboot the camera to disconnect other devices that may be streaming the camera, and watch the camera using only your device.

 

If there is no improvement, could you please send us a video showing the reported issue?

Best Regards

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#2
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1 Reply
Re:Poor Picture Quality-Solution
2 weeks ago - last edited Thursday

  @Nitin12 

Hi,
You can refer to the following steps to check if the image quality will improve.
    1. Make sure the camera lens is clean and ensure that your Tapo app is updated.
    2. Go to the camera's Device Settings>Video & Display>Video Quality page to select the high-quality option.
    3. Reboot the camera to disconnect other devices that may be streaming the camera, and watch the camera using only your device.

 

If there is no improvement, could you please send us a video showing the reported issue?

Best Regards

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#2
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