D230S1 not always recording (or notifying) when the camera is passed

D230S1 not always recording (or notifying) when the camera is passed

D230S1 not always recording (or notifying) when the camera is passed
D230S1 not always recording (or notifying) when the camera is passed
Yesterday
Model: Tapo D230S1  
Hardware Version:
Firmware Version: 1.1.18

Hi,

 

I have been using the doorbell for a couple of weeks now and I notice that not all people/cars/etc passing by are being recorded. A notification is also not being send. In general the device seems to work just fine, but on several occassions I noticed cars driving away that had never come in (according to the recording/notifications). 

 

Does anyone know how to solve this issue?

 

Kind regards,

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1 Reply
Re:D230S1 not always recording (or notifying) when the camera is passed
23 hours ago

  @Rode_kater 

 

Please check the doorbell detection settings (enter device page > Device Settings > Detection > Wake-up Settings), and verify which detection type you chose.

 

When "Doorbell Pressed" is selected, the camera starts to detect and record when someone presses the doorbell. 

When "Event Detectedf" is selected, the camera wakes up when detecting movement and then starts detection and recording.

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