Tapo C520WS, working fine for a week and now it disconnects from wifi after a few hours

Tapo C520WS, working fine for a week and now it disconnects from wifi after a few hours

Tapo C520WS, working fine for a week and now it disconnects from wifi after a few hours
Tapo C520WS, working fine for a week and now it disconnects from wifi after a few hours
Thursday
Tags: #Device Connectivity #Wifi issue
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.8

Hi, the camera was working fine, now it's losing connection and blinking red after a few hours. It also appears as disconnected on the tapo app.

 

I have a tp link ax55 router and every other device (not that I have too many connected) works fine.

 

To quickly fix it I have to replug the power adapter, it will work for a few hours and then it will disconnect from wifi again.

 

I tried resetting twice, first deleting the device from the app and readding it and nothing, second time I presed the reset button on the camera for 10s for a factory reset. Issue is still there.

 

Tried changing channels setting on my router and nothing, I even tried the "IoT network" that wasn't being used on my router and still nothing. Everything just works for a few hours then goes offline.

 

Is there a solution for this, or is my device faulty?

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Re:Tapo C520WS, working fine for a week and now it disconnects from wifi after a few hours
Friday

  @KAFE 

Hi,
Typically, you can refer to the instructions below to troubleshoot the offline issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

If the problem remains, please confirm the following information.
  1. When the camera is working, please go to the Tapo app > camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send me the RSSI value.

  2. Ensure the router's 2.4G Wi-Fi name is different from the 5G. If they are the same, change the 2.4G or 5G Wi-Fi name for a try.

  3. Try to enable a hotspot Wi-Fi on your phone or enable the Wi-Fi on another router if you have one, factory reset the camera, reconfigure it, connect it to the new Wi-Fi network, and check if it will work.

  4. When did you buy the camera? 

Best Regards

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