KP303 surge LED not lighting up

KP303 surge LED not lighting up

KP303 surge LED not lighting up
KP303 surge LED not lighting up
2024-10-28 12:19:05 - last edited 2024-11-25 03:02:11
Tags: #Help
Model: KP303  
Hardware Version: V1
Firmware Version: 1.0.4

So after a year or two, I noticed that the LED indicator for surge protection stops lighting up after 6-8 months of usage. I haven't noticed any power surges in my area. This is the only device that constantly wears its LED out (I have an APC surge protector for my PC).

 

Any idea if the extension is still safe to use or should I do something about it?

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#1
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1 Accepted Solution
Re:KP303 surge LED not lighting up-Solution
2024-10-30 06:44:57 - last edited 2024-11-25 03:02:11

  @Justyn 

 

The turned-off Protected LED means that the surge protection on the smart plug has failed and the internal components are damaged. If you need surge protection, we suggest buying a new one.

 

What type of device are you connecting to this smart plug? Has there been any abnormal behavior in recent use that may damage the smart plug? 

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#2
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Re:KP303 surge LED not lighting up-Solution
2024-10-30 06:44:57 - last edited 2024-11-25 03:02:11

  @Justyn 

 

The turned-off Protected LED means that the surge protection on the smart plug has failed and the internal components are damaged. If you need surge protection, we suggest buying a new one.

 

What type of device are you connecting to this smart plug? Has there been any abnormal behavior in recent use that may damage the smart plug? 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:KP303 surge LED not lighting up
2024-10-30 19:03:00

  @Wayne-TP 

 

This is my usual setup:

Plug 1: Phone charger 25W max (rarely used but plugged in)

Plug 2: Unoccupied (typically short time usage for handheld vacuum cleaner)

Plug 3: 100W GaN charger (to charge laptop & phone, regular usage)

 

I've replaced this Plug once under warranty, and yet the same issue re-occurs

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Re:KP303 surge LED not lighting up
2024-10-31 06:38:00

  @Justyn 

 

When was this smart plug replaced? Did you exchange it with the retailer or with TP-Link support?

 

Regarding this situation, it is recommended that you contact local TP-Link support to report this case.

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Re:KP303 surge LED not lighting up
2024-11-04 15:35:38 - last edited 2024-11-04 15:37:27

  @Wayne-TP 

 

Can't really remember. But since I bought it back in 2020, I'd assume within 2020-2022 since I was covered under warranty. Got it from an authorised retailer.

 

Will try contacting local TP-Link Support

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