Home

Forums

Stories

Knowledge Base

TP-Link Community > Tapo Smart Camera > Need help for sick cats at home

< Tapo Smart Camera

Need help for sick cats at home

Damien-Lynn

2024-09-28 13:03:48 - last edited 2024-10-09 03:36:12

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-09-28

Need help for sick cats at home

2024-09-28 13:03:48 - last edited 2024-10-09 03:36:12

Tags: #Activity Zone

Model: Tapo C200

Hardware Version: V2

Firmware Version: 1.3.11

Help! We are on vacation, and our Tapo C200 keeps removing the activity zones, this happens about 25 times a day...

Because of this, we can’t monitor how much our cats are eating (they are being taken care of and are somewhat monitored, but we really want to keep an eye on this ourselves due to chronic kidney disease).

We would really appreciate some help! The only solution we can find is a hard reset, but that would require reconnecting the app to the Wi-Fi, which we can’t do because we are currently traveling.

1 Accepted Solution

Wayne-TP

2024-09-29 09:53:57 - last edited 2024-10-09 03:36:12

Posts: 3901

Helpful: 717

Solutions: 1074

Stories: 12

Registered: 2020-06-23

Re:Need help for sick cats at home-Solution

2024-09-29 09:53:57 - last edited 2024-10-09 03:36:12

@Damien-Lynn

Is your TP-Link account or the camera shared with anyone? If someone has control of the camera, when using the camera Home/Away mode feature within the app, the camera's detection settings are altered, such as the detection zone in your case. How to edit Home and Away Mode for Tapo Cameras on the Tapo app

The Home/Away mode settings are saved locally on the mobile device/app only. Setting changes will be automatically synchronized to the phones (Tapo app) that are logged into the same TP-Link account.

You may try to restart the camera, see if that helps. <Tapo App -- Camera Settings -> Reboot camera.>

Make sure device's firmware is updated. How to update the firmware of the Tapo devices on the Tapo App

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

1 Reply

Wayne-TP

2024-09-29 09:53:57 - last edited 2024-10-09 03:36:12

Posts: 3901

Helpful: 717

Solutions: 1074

Stories: 12

Registered: 2020-06-23

Re:Need help for sick cats at home-Solution

2024-09-29 09:53:57 - last edited 2024-10-09 03:36:12

@Damien-Lynn

The Home/Away mode settings are saved locally on the mobile device/app only. Setting changes will be automatically synchronized to the phones (Tapo app) that are logged into the same TP-Link account.

You may try to restart the camera, see if that helps. <Tapo App -- Camera Settings -> Reboot camera.>

Make sure device's firmware is updated. How to update the firmware of the Tapo devices on the Tapo App

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Need help for sick cats at home

Need help for sick cats at home

Information

Voters 0

Tags