@yannabathula 

Hi,
You can refer to Case 3 in the below instructions to troubleshoot.
What should I do if I can't view the Tapo&Kasa camera?
 

If the problem remains, please confirm:
1. The LED status on the camera. The signal strength value(RSSI) on the camera.
2. Do you watch the camera's live view on the local or remote network?
3. Can you share a video showing the reported issue? 
4. Do you have the same issue when watching recorded videos? If so, are the videos recorded on the SD card or cloud server?
5. The troubleshooting you have done.

Best Regards