Tapo C200 cannot detect my GlobeAtHome 2.4ghz

Tapo C200 cannot detect my GlobeAtHome 2.4ghz

Tapo C200 cannot detect my GlobeAtHome 2.4ghz
Tapo C200 cannot detect my GlobeAtHome 2.4ghz
2024-09-16 01:46:18 - last edited 2024-09-26 08:19:45
Model: Tapo C200  
Hardware Version:
Firmware Version:

Hi, 

 

Just bought my Tapo C200 and after following the process only to stop as it cannot detect my wifi connection. I tried rebooting and redo the process but still it cannot detect my wifi connection. 

 

Any advice, please

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#1
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1 Accepted Solution
Re:Tapo C200 cannot detect my GlobeAtHome 2.4ghz-Solution
2024-09-18 10:50:28 - last edited 2024-09-26 08:19:45

  @mmmnmmm 

Hi,
You can refer to the instructions below to troubleshoot if fail to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please confirm:
1. Can you see the router's 2.4G name on your phone? When configuring the camera, can it detect other 2.4G Wi-Fi names?

 

2. If your router's 2.4G and 5G use the same name, change the 2.4G name to another one. 

 

3. Enable the 2.4G guest network on your router, or enable a 2.4G hotspot Wi-Fi on your phone, then use a different phone to set up the camera and check if the camera sees the guest network/hotspot Wi-Fi name.

 

Best Regards

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#2
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Re:Tapo C200 cannot detect my GlobeAtHome 2.4ghz-Solution
2024-09-18 10:50:28 - last edited 2024-09-26 08:19:45

  @mmmnmmm 

Hi,
You can refer to the instructions below to troubleshoot if fail to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please confirm:
1. Can you see the router's 2.4G name on your phone? When configuring the camera, can it detect other 2.4G Wi-Fi names?

 

2. If your router's 2.4G and 5G use the same name, change the 2.4G name to another one. 

 

3. Enable the 2.4G guest network on your router, or enable a 2.4G hotspot Wi-Fi on your phone, then use a different phone to set up the camera and check if the camera sees the guest network/hotspot Wi-Fi name.

 

Best Regards

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#2
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Re:Tapo C200 cannot detect my GlobeAtHome 2.4ghz
6 hours ago

  @mmmnmmm Mine was FIXED by Step 4 in Case 4 from this guide:
 

Case 4. Cannot connect Tapo Cam to the router's network
    4. Disable the special settings on the router for a try, such as MAC Filtering, Firewall rules, smart connect, etc.


Specifically, temporarily disabling the Firewall on my GlobeAtHome router and re-enabled it once the connection was established.

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#3
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