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"This smart device can only be controlled locally" - On single C520WS, other works fine.

"This smart device can only be controlled locally" - On single C520WS, other works fine.

"This smart device can only be controlled locally" - On single C520WS, other works fine.
"This smart device can only be controlled locally" - On single C520WS, other works fine.
2024-09-08 10:49:34 - last edited 2024-10-18 01:59:23
Tags: #Remote Control #Device Connectivity
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.8

I have two cameras, one was configured and installed without any issues. After configuring second one it showed  "This smart device can only be controlled locally".

I reseted the camera multiple times, connected both by Ethernet cable and Wi-Fi. It keps showing this error. (I confirmed that indeed I cannot connect to it in Tapo App while outside local WiFi)
 

It's not an issue of router or DNS as other camera works fine.

 

I have enabled recording of diagnose_log on the issue camera and noticed in it this bit:

<4>2024-09-08 11:11:45[tpssl][25.895]Fail to connect aps1-relay-dcipc-beta.i.tplinknbu.com --> 13.228.247.241:443, status: 2, err: 1206.
<4>2024-09-08 11:11:45[tpssl][25.896]domain:aps1-relay-dcipc-beta i tplinknbu com idle --> dns query.

<4>2024-09-08 11:11:45[tpssl][25.899]DNS aps1-relay-dcipc-beta i tplinknbu com --> 122.248.241.124
<4>2024-09-08 11:11:51[AMS] p = 169148, t = 0, z= 4000
<4>2024-09-08 11:11:51[ONVIF]Onvif discovery start
<4>2024-09-08 11:11:51[NVMP]Main progress start done
(6)20240908 11:12:31          
 <4>2024-09-08 11:11:54[AMS] p = 169148, t = -90000, z= 4000
<4>2024-09-08 11:12:00[tpssl][40.900]Fail to connect aps1-relay-dcipc-beta i tplinknbu com --> 122.248.241.124:443, status: 2, err: 1206.
<4>2024-09-08 11:12:00[tpssl][40.902]domain:aps1-relay-dcipc-beta i tplinknbu com idle --> dns query.

<4>2024-09-08 11:12:00[tpssl][40.907]DNS aps1-relay-dcipc-beta i tplinknbu com --> 122.248.241.124
<4>2024-09-08 11:12:15[tpssl][55.907]Fail to connect aps1-relay-dcipc-beta i tplinknbu com --> 122.248.241.124:443, status: 2, err: 1206.

It clearly shows that DNS resolved adress of aps1-relay-dcipc-beta.i.tplinknbu.com (twice, to two different IPs) but connection failed for some reason. Straight from the box camera came with older firmware (1.2.4 or 1.1.4, i think) and upgraded fine so it clearly was able to reach the servers hosting the upgrade files.

How can I fix this? What does the error code 1206 resolves to? Do I need to return the camera to the seller and ask for another one?

Edit: had to remove dots from adress aps1-relay-dcipc-beta i tplinknbu com, or else I couldnt post due to "illegal external links". In orginal debug log adress has correct dots.

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1 Accepted Solution
Re:"This smart device can only be controlled locally" - On single C520WS, other works fine.-Solution
2024-09-11 03:04:36 - last edited 2024-10-18 02:00:44

  @Qaazar 

 

Click here to check the troubleshooting suggestions for Tapo camera remote control failure issue: What should I do if I can't view the Tapo&Kasa camera?

 

 

Have you tried to reboot the camera? What's the led status of this camera?

 

What router are you using? Please share your network topology if it is a complex network.

 

 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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Re:"This smart device can only be controlled locally" - On single C520WS, other works fine.-Solution
2024-09-11 03:04:36 - last edited 2024-10-18 02:00:44

  @Qaazar 

 

Click here to check the troubleshooting suggestions for Tapo camera remote control failure issue: What should I do if I can't view the Tapo&Kasa camera?

 

 

Have you tried to reboot the camera? What's the led status of this camera?

 

What router are you using? Please share your network topology if it is a complex network.

 

 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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Re:"This smart device can only be controlled locally" - On single C520WS, other works fine.
2024-09-11 06:45:06

  @Wayne-TP 

Reboot was first thing tried, did not help.

Cameras status LED is continuous green now, it's connected by Ethernet cable and has configured Wi-Fi right now.

But it was tested with only WiFi and only Ethernet and result was the same, No remote access.

As for topology, WiFi is direct to the router and Ethernet cable goes through switch (TP-Link 8p TL-SF1008D)

 

Router is ISP provided ZTE fiber 'modem', model is F660 I think.

But as I said other camera works fine for a few days now, and I can access it remotely via Tapo App so I do not think the issue is with router / dns / phone.

Could you check for me what is the error in provided diagnostic log snippet? 1206
<4>2024-09-08 11:12:00[tpssl][40.900]Fail to connect aps1-relay-dcipc-beta i tplinknbu com --> 122.248.241.124:443, status: 2, err: 1206.

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Re:"This smart device can only be controlled locally" - On single C520WS, other works fine.
2024-09-12 03:19:17

  @Qaazar 

 

To assist with this case, a specialist will help to follow it up via email. Please check your inbox later and confirm. 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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Remote Control Device Connectivity
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