Audio call not working

Audio call not working

Audio call not working
Audio call not working
2024-09-04 04:16:34 - last edited 3 weeks ago
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

All of my 3 tapo camera c200 c210 and  c100 cant communicate from my tapo app,  because while pressing the audio call or the  botton a message pups up. "Due to local regulation,  this features is un available to your country/region." Is their a way to fix it. Location Philippines.

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#1
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1 Accepted Solution
Re:Audio call not working-Solution
2024-09-04 09:19:54 - last edited 3 weeks ago

  @Alamat 

Hi,
Please confirm the following information to analyze the reported case.

1. Which country did you buy these cameras? 

 

2. What's the model number and OS version of your phone? What's the Tapo app version?

 

3. Please send me(@Solla-topee) the cameras' MAC addresses via a private message.
 

4. Can you share a video showing the reported issue?

 

Best Regards

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#2
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Re:Audio call not working-Solution
2024-09-04 09:19:54 - last edited 3 weeks ago

  @Alamat 

Hi,
Please confirm the following information to analyze the reported case.

1. Which country did you buy these cameras? 

 

2. What's the model number and OS version of your phone? What's the Tapo app version?

 

3. Please send me(@Solla-topee) the cameras' MAC addresses via a private message.
 

4. Can you share a video showing the reported issue?

 

Best Regards

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#2
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