@Solla-topee 

Hi, I emailed the support team and they informed me that the PIR sensor, with the camera mounted 7-10 feet and lowered between 10-15 degrees, will only detect and activate the camera at 10 feet or closer. I shared the videos with them, showing that the camera did not detect me until I was 10 feet away. I have 2 c425s and they both operate the same way. 

Person detection and wake sensitivity are all set to 10. I can share the link with the videos with you privately.

This seems to be a known limitation though, but the camera is being marketed as having a detection range of 49ft. This is untrue.

  @Valdano 

I'm not sure of you understood what I said before, but the cameras (both of them) DO NOT detect me until I am within 10 feet of them. When I put it in the detection range test, and go even 12 feet away, ai am not detected no matter what I do. It only detects me when I get to 10 feet or closer. Again, this is with both cameras, so either the cameras just don't detect people beyond 10 feet, or I was just very unlucky to get 2 cameras, ordered weeks apart, that are faulty. 

  @Valdano I'm having the exact same issue. I've spoken to support and trading emails with them but no resolution so far.

  @Ddb69 

Thanks for adding that. I also saw some similar complaints so this seems to be a widespread issue and I don't know they pretend it's something new.

What's worse is their tech support email replies once daily. They offered to replace the cameras, and said they wouldn't charge me unless they didn't get the faulty cameras within 25 days, however I was charged $128 instantly for each camera. To add to that, when I contacted their live support, they let me know that it wasn't a gurantee to get a refund, because I demanded they cancel the return. 

Not going to lie, I like most of their products, but their customer support is rather helpless.

I hope you get some sort of resolution to your issue. If I do, I'll respond here so you can see.

  @Solla-topee sorry but that is totally untrue , I have same issue , detection wake-up sensibility is 10 and nothing is detected over 10ft , like this il totally useless like security camera 

  @MirkoCpn 

Yup, it seems to be just a script they copy and paste, and actually have no real-world experience with the devices. I don't blame them, but I blame Tapo for that.

I share two videos where my yard was invaded by animals, and I'm still unclear as to which of my neighbours yard they came from because of how useless the cameras are. 

You can email them and they might replace them for you, but keep in mind they will put a hold on your funds for 30 days. I opted to return my 2 and was told that I wouldn't be charged unless they did not receive the units within 30 days. That was from Aug 15, and although I cancelled the return, I still have $250 (for the 2 cameras) on hold with no idea when the funds will be released. I