D230S1 - Doorbell Unable to connect when trying to speak though doorbell

D230S1 - Doorbell Unable to connect when trying to speak though doorbell

D230S1 - Doorbell Unable to connect when trying to speak though doorbell
D230S1 - Doorbell Unable to connect when trying to speak though doorbell
2024-08-08 08:08:49 - last edited 2024-08-23 07:08:01
Tags: #D230S1
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.16

I am able to live stream my doorbell, 

I am able to receive all notifications and video calls fine but when I answer a call with the phone locked OR unlocked and app fully open i get the error message 'Unable to Connect please try again'

 

I have tried with iphone locked, unlocked, app open, app in the background, fresh doorbell call and to speak via livesteam.

 

This error message happens even when I live stream and then clcik on the phone icon.

 

Quick responses work, everything else works, but I cant connect to speak through the my iphone to the doorbell.

 

I very strong internet/mesh netwrok, hub is connected vie ethernet cable so I dont understand what the issue is here?

 

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#1
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2 Accepted Solutions
Re:D230S1 - Doorbell Unable to connect when trying to speak though doorbell-Solution
2024-08-12 23:22:11 - last edited 2024-08-23 07:08:01

  @DonnieDarko3000 Just to close out the thread - Cliff and the TAPO team have been amazing! They pushed a firmware update to my hub and my issue was immediately resolved! FAST AND FANTASTIC SERVICE!!!!

 

THANKS GUYS! SUPER HAPPY!!

Recommended Solution
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#6
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Re:D230S1 - Doorbell Unable to connect when trying to speak though doorbell-Solution
2024-08-23 07:07:54 - last edited 2024-08-23 07:08:04

Anyone who has a similar issue with the Tapo doorbell, check out this solution article.  "Link Busy" Cannot Answer Doorbell Ringcall - Doorbell Voice Call "Unable to Connect"

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#7
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6 Reply
Re:D230S1 - Doorbell Unable to connect when trying to speak though doorbell
2024-08-09 07:05:18

  @DonnieDarko3000 

 

Is your account linked with Alexa? Check whether the "Doorbell Press Notifications" is enabled for this device in the Alexa App. If so, try to disable it, see if that helps. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:D230S1 - Doorbell Unable to connect when trying to speak though doorbell
2024-08-09 23:38:40

  @Wayne-TP yes it was linked to Alexa. 

 

I disabled door bell press notifications - gave it time to refresh but it still didn't work. Then I deleted the door bell entirely from alexa. Still doesn't work. 

 

Any ideas? 

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#3
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Re:D230S1 - Doorbell Unable to connect when trying to speak though doorbell
2024-08-12 06:39:39

  @DonnieDarko3000 

 

To assist with this case, a specialist will help to follow it up via email. Kindly check your inbox later and confirm. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:D230S1 - Doorbell Unable to connect when trying to speak though doorbell
2024-08-12 07:17:54

  @Wayne-TP thanks, I got the email and I can confirm I replied as I followed instructions and send the feedback with all my logs as the email instructed.

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#5
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Re:D230S1 - Doorbell Unable to connect when trying to speak though doorbell-Solution
2024-08-12 23:22:11 - last edited 2024-08-23 07:08:01

  @DonnieDarko3000 Just to close out the thread - Cliff and the TAPO team have been amazing! They pushed a firmware update to my hub and my issue was immediately resolved! FAST AND FANTASTIC SERVICE!!!!

 

THANKS GUYS! SUPER HAPPY!!

Recommended Solution
  2  
  2  
#6
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Re:D230S1 - Doorbell Unable to connect when trying to speak though doorbell-Solution
2024-08-23 07:07:54 - last edited 2024-08-23 07:08:04

Anyone who has a similar issue with the Tapo doorbell, check out this solution article.  "Link Busy" Cannot Answer Doorbell Ringcall - Doorbell Voice Call "Unable to Connect"

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#7
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