Home

Forums

Stories

Knowledge Base

TP-Link Community > Tapo Smart Camera > C200 is not accessible over internet. Only WiFi connection

< Tapo Smart Camera

C200 is not accessible over internet. Only WiFi connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C200 is not accessible over internet. Only WiFi connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Taras_M

2024-07-25 19:45:24 - last edited 2024-08-09 03:23:52

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-07-25

C200 is not accessible over internet. Only WiFi connection

2024-07-25 19:45:24 - last edited 2024-08-09 03:23:52

Tags: #Remote Control

Model: Tapo C200

Hardware Version: V1

Firmware Version: 1.3.9

Hi all,

As i already mentioned, camera doesnt respond (grey icon in tapo app on iphone) if i want access it over internet.

No changes are made, suddenly stopped. Locally over WiFi it is still accessible.

How to repair this??

Thank you in advance!

1 Accepted Solution

Solla-topee

2024-07-26 07:52:48 - last edited 2024-08-09 03:23:52

Posts: 14180

Helpful: 2484

Solutions: 2144

Stories: 8

Registered: 2020-05-19

Re:C200 is not accessible over internet. Only WiFi connection-Solution

2024-07-26 07:52:48 - last edited 2024-08-09 03:23:52

@Taras_M

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?

Please confirm the following information for further analysis if the problem remains.
1. Send me(@Solla-topee) the MAC address of the Tapo C200 via a private message.

2. The LED status on the camera.

3. The model number of your router, and check if it has an internet connection.

4. If your router is working, you can try to reboot the camera, or factory reset and reconfigure it, then check if it will work.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-07-26 07:52:48 - last edited 2024-08-09 03:23:52

Posts: 14180

Helpful: 2484

Solutions: 2144

Stories: 8

Registered: 2020-05-19

Re:C200 is not accessible over internet. Only WiFi connection-Solution

2024-07-26 07:52:48 - last edited 2024-08-09 03:23:52

@Taras_M

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?

Please confirm the following information for further analysis if the problem remains.
1. Send me(@Solla-topee) the MAC address of the Tapo C200 via a private message.

2. The LED status on the camera.

3. The model number of your router, and check if it has an internet connection.

4. If your router is working, you can try to reboot the camera, or factory reset and reconfigure it, then check if it will work.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

C200 is not accessible over internet. Only WiFi connection

C200 is not accessible over internet. Only WiFi connection

Information

Voters 0

Tags