devices often lose connection to the internet. Please help me!

devices often lose connection to the internet. Please help me!

devices often lose connection to the internet. Please help me!
devices often lose connection to the internet. Please help me!
2024-06-07 04:56:33
Model: EAP245   EAP620 HD  
Hardware Version:
Firmware Version:

My network is as follows:
- (ISP) -> GPON Terminal XZ000-G3 -> ER605 v2.0 -> SG2210P v5.20 -> EAP245(US) v3.0 + EAP620 HD(US) v3.0 + OC200 . divided into 2 wlan: shared network and network for iot devices.
With about 50 phone, laptop, iPad, watch devices, 10 IOT devices for smarthome, 2 security cameras.
 I have a problem with the wifi network: mobile devices often lose connection to the internet (must turn off wifi on mobile and then turn it back on) for about 1-3 minutes.
Has anyone had a similar problem or discovered anything unreasonable? Please help me!

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#1
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Re:devices often lose connection to the internet. Please help me!
2024-06-11 00:18:29 - last edited 2024-06-11 00:18:42

Hi  @Hainh 

 

Please check if you have stable connection on wired network. You can connect a PC to the switch directly to confirm it.

 

If the wired connection is stable, for wireless client devices, please try to disable 802.11r.(Controller->Settings->Wireless network->WLAN->Edit->Advanced settings->disable 802.11r)

Hainh wrote

My network is as follows:
- (ISP) -> GPON Terminal XZ000-G3 -> ER605 v2.0 -> SG2210P v5.20 -> EAP245(US) v3.0 + EAP620 HD(US) v3.0 + OC200 . divided into 2 wlan: shared network and network for iot devices.
With about 50 phone, laptop, iPad, watch devices, 10 IOT devices for smarthome, 2 security cameras.
 I have a problem with the wifi network: mobile devices often lose connection to the internet (must turn off wifi on mobile and then turn it back on) for about 1-3 minutes.
Has anyone had a similar problem or discovered anything unreasonable? Please help me!

 

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#2
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Re:devices often lose connection to the internet. Please help me!
2024-06-11 12:56:21

  @Fae I have similar problem, I'm using EAP610 V1, on my instalation 802.11r is disabled, and wire clients are working fine, any other ideas? I get tons of emails and calls becasue of this issue....

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Re:devices often lose connection to the internet. Please help me!
2024-06-11 23:48:19

Hi  @Woj-Tech 

 

There are so many factors that can lead to wireless connection issue. You may refer to 

Troubleshooting of Wireless Issues for Omada EAP Products

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#4
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