Solution Tapo C225/C125 Pairing Failed or Video Freeze with Speedport Plus 2 (Greece ISP Cosmote Router)
This Article Applies To
Tapo C225 2.0
Tapo C125 1.0
Router Model: Speedport Plus 2 provided by Greece ISP Cosmote
Phenomenon Description
Through initial analysis and investigation, we notice there is a compatibility issue between Tapo C225 2.0/Tapo C125 1.0 and the Speedport Plus 2 router provided by Greece ISP Cosmote. The camera is not able to receive an IP address from the router. When trying to set a static IP address for the camera to complete the configuration, there is a problem viewing camera as the IP will still change after some time.
- Tapo C225/C125 unable to connect router (WiFi), error message: "Pairing Failed".
-
Camera live stream freezes quickly after some time and cannot be viewed consistently.
Solution
10/31/2024 Update
The production firmware with relevant fixes has been released. If your camera encounters the issue described in this article, please connect the camera to a hotspot WiFi to upgrade the latest firmware. After the upgrade is complete, reset the camera and reconnect to the router.
- Tapo C225 V2.0 - 1.0.11 Build 240826 Rel.62730n
- Tapo C125 V1.0 - 1.1.12 Build 240604 Rel.64460n
