i can't reset NC450 in app or via IP address
Greetings.
From today I have problems with the tplink app to control 3 nc450 cameras. The app doesn't show me the cameras and asks me for the password. However, when you enter the password, it turns out to be invalid.
I tried to follow the reset instructions but there is something abnormal in the app. It does not work properly.
I deleted app cache and forced quit but nothing.
I reinstalled the app but nothing.
I reset the camera 50 times but nothing.
I can't see my cameras anymore.
The password reset does not happen when you hold down the reset button behind the camera for 5-10 seconds and the user and password admin admin do not work.
Furthermore, I can't connect to the telephone IP from the browser. I tried 4 browsers but the error it gives me is related to certificates:
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
I don't know how to reset the cameras.
I ask for your help.
Hi,
The tpCamera app has not made any changes to the camera configuration process recently. You can try to hold the reset button for 10 seconds to factory reset the camera, and then the tpCamera app will prompt you to set a new login password (please do not use admin) in step 5) when configuring the camera.
How to set up cloud camera with tpCamera APP?
If you do not see the step to set a new login password, perhaps the camera has not been reset successfully. If you are sure the reset operation is correct, it is recommended to refer to the attached instructions to log in to the camera's web UI to change the username and password (if admin/admin is not working when logging in to the camera's web UI, you can try to use the old login password).
If you fail to log in to the web UI, it's suggested to contact your retailer or the local team to check if the camera is under warranty. If not, you can purchase a new camera as per your desire.
Best Regards
Hi,
The tpCamera app has not made any changes to the camera configuration process recently. You can try to hold the reset button for 10 seconds to factory reset the camera, and then the tpCamera app will prompt you to set a new login password (please do not use admin) in step 5) when configuring the camera.
How to set up cloud camera with tpCamera APP?
If you do not see the step to set a new login password, perhaps the camera has not been reset successfully. If you are sure the reset operation is correct, it is recommended to refer to the attached instructions to log in to the camera's web UI to change the username and password (if admin/admin is not working when logging in to the camera's web UI, you can try to use the old login password).
If you fail to log in to the web UI, it's suggested to contact your retailer or the local team to check if the camera is under warranty. If not, you can purchase a new camera as per your desire.
Best Regards
I was able to access the camera settings via the IP:
Example: https://192.168.1.114/index.html
I changed the password and was then able to see the camera in operation at the address:
However, it does not work on the mobile app, and when trying to request the image, it results in: Network error. Please try again later.
It informs that it was not possible to access the camera, returns to the login screen with admin, and any password (even the new one) is not accepted.
@StevenBritti Cześć , mam to samo 
i myślę że już nigdy nie skorzystam z usług tp-link
