Smart Temperature Sensor, only exports one month of data

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Smart Temperature Sensor, only exports one month of data

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart Temperature Sensor, only exports one month of data
Smart Temperature Sensor, only exports one month of data
2024-03-29 16:50:39
Model: Tapo T310  
Hardware Version: V1
Firmware Version: 1.5.0 Build 230105

I have a number of Tapo T310 smart temperature and humidity sensors that have been collecting data since the start of the year.  I can view the data using the Tapo application on my iPhone, with options to view the last 24-hours, last month and last year of data.  I can see data in the one-year view going back to January.  When I try and export the temperature data with the application's export feature, the CSV file that is sent to my email address only contains the last month of data, independent of which export date range I select.  I have tried changing the export data interval (from 1 minute to 15 minutes) and tried a three month and two month export, but the CSV file always contains the last 30 days of data.

 

According to the Tapo T310 website (https://www.tapo.com/en/product/smart-sensor/tapo-t310/) I should be able to access and export up to 2-years of logged cloud data for free.  Am I missing some step that would enable me to export my last three months of data, or is this a limitation of the iPhone application ? ?

 

Any advice most welcome.

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Re:Smart Temperature Sensor, only exports one month of data
2024-04-08 09:02:27

  @aDrain 

 

It's probably the sensor loses connection to the cloud, the data cannot be uploaded. Try to reboot the tapo hub, then wait for some time, maybe a couple of hours, then try to export the data again.

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