Hello,

My RV30 was mid-cleaning when the battery level was too low so it returned to it's dock to charge. I removed the dustbin to empty it and clean the filter. After returning the dustbin (with filter) to the vacuum it was still busy charging. Our mains power went off for a couple hours, but when it returned the vacuum did not continue it's cleaning cycle. Once the battery was charged, I told it to clean a room, it moved off the dock, did a 360 degree turn and then beeped with the home light flashing red. I received a notification from the Tapo app saying "Suction Fan Error. Tap to troubleshoot". The troubleshooting explained how to empty/clean the bin and filter which I had already done. I've looked inside best I could to see if there were any obstructions and could see none.

I attempted a factory reset (by holding home and spot clean buttons for 10 seconds) which meant having to map out the whole house again. That didn't help, though.

I've only had the vacuum about a week and it has done a total of about 14 or 15 hours of cleaning.

Any suggestions?

Thank you