TP-Link Community > Tapo Smart Camera > C325WB local recordings when wifi is down
< Tapo Smart Camera

C325WB local recordings when wifi is down

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C325WB local recordings when wifi is down

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C325WB local recordings when wifi is down
C325WB local recordings when wifi is down
2024-01-29 17:59:25
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: Latest

I have a 512GB class 10 micro SD card in the camera and sn active Tapo premium subscription.

 

I have noticed during a local Internet outage that the camera doesn't record locally when Internet is down. 

 

So to test this, I disable WiFi in the house, went outside to cause motion and the red recording light came on.

 

Re-enabled the WiFi and no content had been recorded to the SD card!.

 

Same test with WiFi working and it records every time.

 

This is a ridiculous design or is this a fault?  The camera should always save to the SD card under Internet loss

  0      
 
  0      
 
#1
Options
5 Reply
Re:C325WB local recordings when wifi is down
2024-01-30 10:21:54

  @WhiteRoseAl 

Hi,
The problem may be related to the camera settings, please help confirm the following information for further analysis.
1. Please go to the camera's Device Settings>Storage & Recording>microSD Card page and send me a picture of this page. Then back to the Storage & Recording>Recording Schedule page and send me a picture of it.

 

2. Please go to the Detection page and send me a picture of this page.

 

3. On the camera's Live View>Playback & Download>Playback page, please tap the SD card icon, select the date, and then check if you can see the detection video recordings saved when the camera has no internet.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#2
Options
Re:C325WB local recordings when wifi is down
2024-01-30 10:43:58 - last edited 2024-01-30 10:46:18

  @Solla-topee 

 

this is the view of the SD card when Internet was down for 3 days. No recordings,  yet constant movement in view of the camera including a busy road that creates 30+ recordings a day

 

  0  
  0  
#3
Options
Re:C325WB local recordings when wifi is down
2024-01-30 10:45:18 - last edited 2024-01-30 10:45:34

  @WhiteRoseAl 

 

 

 

  0  
  0  
#4
Options
Re:C325WB local recordings when wifi is down
2024-01-30 10:45:52

  @WhiteRoseAl 

  0  
  0  
#5
Options
Re:C325WB local recordings when wifi is down
2024-01-30 12:55:54

  @WhiteRoseAl 

Hi,
In this situation, please refer to the link below to collect the camera's log when the problem happens and then send it to me for further analysis.
How to get the log of Tapo Camera?
 

You can disconnect the internet cable to your router or turn off your router's Wi-Fi to reproduce the issue, and then move in front of the camera to ensure there are motions can be detected.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 655

Replies: 5

Related Articles
 C325WB different cloud and mem card recordings
94 0
Tapo C325WB Power extension
2272 2
C325WB camera IP compatibility
2339 0
 C325WB keeps losing WiFi
1025 1
Tapo c325wb, can't update firmware
505 0
C325WB erratic to unworkable ethernet connection
175 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.